CREDIT RECOVERY OFFICER

COLLECTIUS CMS (S) PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A debt collection service company in Singapore is seeking a Debt Collector to conduct collections, negotiate with debtors, and provide excellent customer service. The ideal candidate must express strong communication and negotiation skills, and be able to work both independently and collaboratively. The role comes with various benefits including annual leaves, a performance bonus, and a staff referral program.

Benefits

Annual Leaves (capped to 18-days)

Performance bonus

Insurance coverage

Staff referral program fee of $500.00

Qualifications

• Possess strong written, communication and negotiation skills.
• Able to communicate in English. Other local language will be a plus.
• Able to make good judgement in reviewing assigned accounts.
• Computer literate and able to adapt to company software and applications.
• Work independently and as a team player.

Responsibilities

• Conduct debt collection from debtors via phone calls.
• Negotiate with debtors to provide best payment options.
• Perform administrative duties, including payment monitoring.
• Maintain high level of customer service during collections.
• Handle complaints and provide appropriate solutions.

Skills

Strong written communication

Negotiation skills

Customer centric

Ability to communicate in English

Job description

Job Description

• Conduct debt collection from debtors via phone calls.
• Negotiating with debtors to provide best payment option to clear outstanding amount.
• Initiate necessarily follow up action for collection, in accordance with defined processes.
• Perform administrative duties, including payment monitoring and file management.
• Maintaining a high level of customer service while ensuring all collection actions comply with company policies and procedures.
• Handle complaints and understand customer concerns in order to provide appropriate solutions.
• Carry out any other ad-hoc duties as assigned.

Required Knowledge & Experience

• Possess strong written, communication and negotiation skills.
• Able to communicate in English. Other local language will be a plus.
• Able to make good judgement in reviewing assigned accounts.
• Computer literate and able to adapt to company software and applications.
• Work independently and as a team player.
• Customer centric.

*Important Note:

As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.

Benefits

• Annual Leaves (capped to 18-days)
• Compassionate Leaves (capped to 3-days)
• Marriage Leave (3-days)
• Birthday Leave (1-day)
• Examination Leave (2-days)
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
• Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
• Salary increments after successful confirmation based on individual's performance.
• 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
• Performance bonus.

5-days work

Nearest MRT: Expo (walking distance within 5 minutes)