Contract Project Manager, IT Ops & SLA Oversight

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services provider in Singapore is seeking a candidate to support their Desktop Infra team. You will oversee vendor services, ensure compliance with SLAs, and supervise the Priority Support team. The role includes managing Adobe Licensing, hardware service requests, and contributing to asset management. Strong problem-solving skills and previous experience in infrastructure support are essential.

Qualifications

• Experience in supporting desktop infrastructure and overseeing vendor services.
• Ability to supervise teams and handle escalations.
• Knowledge of Adobe Licensing and asset management.

Responsibilities

• Oversee services provided by outsourced vendors and ensure SLA compliance.
• Supervise the Priority Support team.
• Act as a point of contact for escalations and complex issues.
• Manage Adobe Licensing administration and report generation.
• Review Faulty Hardware Service Requests and manage asset activities.

Job description

A leading IT services provider in Singapore is seeking a candidate to support their Desktop Infra team. You will oversee vendor services, ensure compliance with SLAs, and supervise the Priority Support team. The role includes managing Adobe Licensing, hardware service requests, and contributing to asset management. Strong problem-solving skills and previous experience in infrastructure support are essential.