Call Centre & Customer Service

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A recruitment agency in Singapore is looking for a motivated individual to handle inbound and outbound customer calls professionally. Responsibilities include responding to customer enquiries, resolving issues, and maintaining a high standard of service. The ideal candidate should be able to meet performance targets while providing accurate information about products and services. This position requires excellent communication skills and the ability to manage customer interactions effectively.

Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently.
• Respond to customer enquiries, complaints, and requests in a timely manner.
• Provide accurate information about products, services, or policies.
• Resolve customer issues at first point of contact where possible.
• Meet or exceed performance targets (e.g. call handling time, quality, sales, customer satisfaction).
• Accurately capture and update customer information in the system.
• Follow company procedures, scripts, and compliance guidelines.
• Maintain a high standard of customer service at all times.

Job description

Job Description

• Handle inbound and/or outbound customer calls professionally and efficiently


• Respond to customer enquiries, complaints, and requests in a timely manner


• Provide accurate information about products, services, or policies


• Resolve customer issues at first point of contact where possible


• Meet or exceed performance targets (e.g. call handling time, quality, sales, customer satisfaction)


• Accurately capture and update customer information in the system


• Follow company procedures, scripts, and compliance guidelines


• Maintain a high standard of customer service at all times

How to Apply

Please send your resume to [e-mail].

We regret to inform you that only shortlisted candidates will be contacted.

Chloe Impens | Outsourcing Team
EA License Number: 99C4599
Recruit Express Pte Ltd | Company Reg. No. 199601303W