Concierge Officer & Receptionist

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading bank in Singapore is looking for a Guest Relations and Executive Concierge Officer dedicated to providing exceptional hospitality services for executive suite spaces. Responsibilities include managing guest arrivals, coordinating event logistics, and ensuring adherence to confidentiality and protocol standards. The successful candidate will have 8 to 10 years of experience in a corporate or luxury hotel environment and be well-versed in Microsoft Office and booking management systems.

Benefits

Comprehensive employee benefits

Career development opportunities

Qualifications

• Minimum O or A Levels.
• At least 8 to 10 years of executive concierge experience.
• Proficiency in booking management systems.

Responsibilities

• Manage guest arrivals and departures with discretion.
• Coordinate event logistics and notifications.
• Maintain records of event preparations and bookings.

Skills

Presentation skills

Interpersonal skills

Organizational skills

Communication skills

Confidentiality awareness

Education

Accreditation in Hospitality Management or Business Administration

Tools

Microsoft Office Suite

Job description

Job Description

Key Responsibilities

1. Hospitality Services for Executive Suite Spaces (e.g. CEO Office, P1 L6 Boardrooms, P1 L61 Penthouse)

1.1 Reception & Guest Relations

• Serve as the primary reception point to manage guest arrivals and departures for all visitors to the CEO Office or Penthouse, maintaining professionalism and discretion at all times.
• Provide courteous and confidential handling of all calls, inquiries, and visitor engagements.
• Provide administrative assistance to the CEO Office Executive Secretary and/or Assistant, including guest coordination and documentation.

1.2 Pre‑Event Booking & Screening

• Receive and review meeting and event booking requests related to Executive Suite Spaces, engage with requesting parties to ensure complete submission of required information.
• Initiate verification and approval of booking requests against event eligibility and space utilization guidelines in line with process workflow established by the CEO Office and CRES Enterprise Services.
• Maintain an updated, consolidated event and meeting booking calendar to prevent scheduling conflicts and ensure visibility across relevant parties authorized by CEO Office Executive Secretary.

1.3 Pre‑Event Coordination Notification Responsibilities

Following booking approval, the Receptionist / Concierge Officer will:

• Notify and provide event details to the CRES Enterprise Services Executive Events Team, who will liaise with respective functional units to mobilise:
• Pre‑event activities, including security clearance, car park allocation and transport coordination, premise hygiene, cleaning, and facilities readiness checks.
• Day‑of‑event backend support, including onsite standby technician and cleaner deployment; offsite backend facilities and hard services support.
• Maintain communication records of all notifications; follow up with CRES ES Event Managers on readiness; and provide summary updates to CEO Executive Secretary, CEO Office Chief Butler & Penthouse Captain, the CRES Enterprise Services Lead as part of the pre‑event preparation cycle.

1.4 Guest Escort Coordination (Event Day Support – Non‑hosting Role)

• Coordinate guest arrivals in collaboration with building security and lobby reception.
• Escort guests from the UOB Plaza lobby or CEO Office to their designated venue (L6 Boardroom or L61 Penthouse).
• Conduct a handover of guests to the Chief Penthouse Captain at the venue.

2. General Events Support Administration and Records for Enterprise Event Spaces (e.g. UOB Plaza 1 Level 20 Executive Conference Suite, UOB Atrium, UOB Plaza Lobby, etc.)

• Provide administrative support to the CRES Enterprise Services Events Team including the following covering Enterprise Event Spaces as may be applicable: maintain events tracking database.
• Prepare periodic reports or dashboards on event spaces utilization statistics.
• Procurement and payments administration.
• Any ad‑hoc responsibilities where required.

3. Protocol Compliance

• Uphold UOB’s confidentiality and data protection policies across all guest and event communications.
• Ensure adherence to UOB’s executive hospitality, protocol, and conduct standards.

Reporting Line

Direct Reporting: CRES Enterprise Services Lead

Indirect Reporting: CEO Executive Secretary

Works Closely With

• CRES IWM ES Executive Events Team
• Chief Penthouse Captain
• CEO Office Executive Secretary and Executive Assistant

Key Internal Stakeholders: CRES IWM Group Corporate Security (GCS), CRES IWM Facilities Management (FM)

Key Performance Indicators

• Timeliness and accuracy of booking coordination and event notifications; professionalism and quality of guest reception and escort service.
• Adherence to confidentiality, communication, and protocol standards.
• Feedback from CRES Enterprise Services, CEO Office, and key stakeholders.

Core Competencies & Attributes

• Highly polished presentation, discretion, and interpersonal etiquette.
• Consistent excellent grooming standards.
• Strong confidentiality awareness and integrity when handling sensitive information.
• Excellent organizational, administrative, and communication skills.
• Collaborative and reliable, with a strong sense of service ownership. Ability to liaise effectively with multiple departments.

Qualifications & Experience

• Minimum O or A Levels.
• Accreditation in Hospitality Management, Business Administration, or related discipline is advantageous.
• Minimum 8 to 10 years of front‑of‑house or executive concierge experience in a corporate, luxury hotel, or private event environment.
• Proficiency in Microsoft Office Suite and booking management systems.
• Strong team player; ability to multitask and work under pressure.