Compliance Operations Platform Product Manager - Global Payment

ByteDance; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading tech company in Singapore is seeking a Compliance Operations Platform Product Manager to enhance their compliance tools. This role involves building a case review platform and collaborating with various teams to ensure efficient operations and adherence to regulatory requirements. The ideal candidate has over 5 years of product management experience in technology, particularly in payment risk and anti-fraud domains. This position offers the chance to significantly impact the efficiency of operations within a global technology leader.

Qualifications

• 5+ years in Internet product management with focus on payment/finance risk.
• Experience designing manual review platforms or case management tools.
• Deep understanding of regulatory compliance requirements.

Responsibilities

• Build and enhance the manual case review tool for compliance.
• Design operations tooling solutions to ensure standard operating procedures.
• Collaborate with teams on platform design and feature launches.

Skills

Product management in technology

Risk management

Anti-fraud processes

Data analysis

Job description

Compliance Operations Platform Product Manager - Global Payment

Location: ByteDance, global | Team: Product

• As product owner of Global Payment Compliance Operations Platform, build and enhance the manual case review tool, including core features such as case distributions, queue management, access control, information queries, risk decisions, status flows, multi-language translations, customer outreach, multi-tenancy structure, efficiency tracking, and dashboards.
• Design operations tooling solutions compatible with Operations team's standard SOP. Work with Operations to guarantee SOP adequacy, reduce average handling time (AHT), improve operational efficiency, and save operational costs.
• Conduct meetings with business teams to discuss platform designs based on different business scenarios, customer experiences, and compliance regulations. Work closely with R&D team to launch new features, and with Operations team to ensure effective execution of SOP.

Qualifications

• 5+ years of experience in Internet product management, technology, and/or data-related fields, with at least 5 years in payment/finance risk, anti-fraud, and/or anti-money laundering (AML) domains.
• Extensive experience designing and/or developing manual review platforms or case management tools, and profound knowledge in anti-fraud, AML manual review processes.
• Deep understanding of risk management flows and compliance regulatory requirements in customer onboarding, risk evaluations, KYC document and biometric verifications, sanction screenings, and suspicious transaction monitoring. Familiar with operational efficiency enhancements and BPO management.

Preferred Qualifications

• Excellent understanding of AML and sanctions requirements in global e-commerce, credit loans, and live streaming businesses.
• Prior working experience in international payment/financial institutions and/or service platform companies.
• Independently conduct complicated product research and analyses, determine annual product roadmaps, and drive implementations with high quality and high efficiency.
• Entrepreneurial spirit, able to take initiatives and execution, willing to take great challenges, eager to communicate with cross-functional partners, strong dedication and ownership.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life – a mission we work towards every day.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.