Community Outreach Executive

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading research firm based in Novena, Singapore, is seeking candidates to assist with survey processes. Responsibilities include conducting field visits, managing respondent engagement, and inputting survey data diligently. Qualified candidates should possess A levels or equivalent and have experience in survey operations or customer service. Proficiency in Microsoft Excel is necessary. The position offers a working schedule of 44 hours per week with a competitive salary ranging from $3,000 to $3,300.

Qualifications

• Minimum ‘A’ levels qualification or equivalent.
• Experience in survey operations, sales, or customer service.
• Proficiency in Microsoft Excel and internet usage.

Responsibilities

• Assist respondents with surveys and enter data into the system.
• Conduct field visits for unreachable respondents.
• Handle objections from respondents politely.
• Update reports accurately to track productivity.

Skills

Proficient in Microsoft Excel

Effective team player

Experience in survey operations

Customer service skills

Education

Minimum ‘A’ levels qualification or equivalent

Job description

Work Arrangement

Salary: $3,000 - $3,300
Commitment Period: til 31 August 2026
Working Hours: 5 days work week across Monday to Sunday, Up to 44 hours per week (based on roster), 12:00pm to 9:30pm
Location: Novena

Job Responsibilities

• Assist respondents to complete selected surveys online or via manual collection. Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned.

Job Requirements

• Minimum ‘A’ levels qualification or equivalent.
• Equipped with work experience in survey operations, sales, or customer service role.
• Experience in call center background, direct sales and customer fronting will be advantageous.
• Proficient in Microsoft Excel and internet usage.
• Effective team player but also an efficient individual contributor.