Community Operations Specialist

Plaud; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic technology company in Singapore is seeking an experienced community manager to build and manage community channels across APAC. Responsibilities include monitoring community health, designing localized campaigns, and collaborating with brand ambassadors. Applicants should have over 2 years of experience in community management, fluency in English and Chinese, and strong self-management skills.

Qualifications

• 2+ years of experience in user community management, marketing, and operations in the APAC region.
• Fluency in English and Chinese.
• Strong self-management ability and skills in cross-functional collaboration.

Responsibilities

• Build and manage community channels across APAC using preferred platforms.
• Monitor sentiment and community health to identify growth opportunities.
• Design and execute localized content and campaigns.

Skills

User community management

Marketing operations

Cross-functional collaboration

Fluency in English

Fluency in Chinese

Job description

What you will do

• Build and manage community channels across APAC using regionally preferred platforms (e.g., LINE, WeChat, WhatsApp, Telegram, KakaoTalk, Facebook Groups).
• Monitor sentiment, engagement metrics, and overall community health to identify growth and retention opportunities.
• Channel user insights into broader product, growth, and go-to-market strategies.
• Design and execute localized content, events, and campaigns tailored to different local user segments.
• Identify, recruit, and collaborate with local brand ambassadors and advocates to scale community impact.
• Localize global campaigns to align with market-specific tone, behaviors, and cultural preferences.

What we are looking for

• 2+ years of experience in user community management, marketing, and operations in the APAC region.
• Fluency in English and Chinese.
• Strong knowledge of country-specific social/community platforms and user preferences.
• Strong self-management ability and cross-functional collaboration skills.
• Proven ability to plan and scale grassroots community programs.
• Intercultural sensitivity and the ability to adapt brand voice for different markets.

Preferred Qualifications

• Experience in the tech industry (AI hardware and/or software).
• Proficiency in Japanese and/or Korean.
• Previous involvement in building local ambassador or moderator programs.
• Familiarity with regional data privacy regulations (e.g., PDPA in Singapore, PIPL in China).