Commercial Excellence Manager

NOVARTIS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A global healthcare leader in Singapore is looking for a skilled Sales Force Effectiveness Manager. The role involves overseeing the effectiveness team, implementing standardized systems, and driving business insights through data analysis. Candidates should have at least 10 years of experience, with 5 years in business excellence within the pharmaceutical or healthcare sector. Strong analytical skills, adaptability, and proficiency in analytics tools are essential for this position. The ideal candidate will also possess a bachelor's degree in a relevant field.

Qualifications

• Minimum of 10 years of relevant experience.
• Minimum of 5 years of business excellence experience.
• Experience in pharmaceutical or healthcare industry.
• Strong proficiency in analytical tools and dashboards.

Responsibilities

• Manage the Sales Force Effectiveness team and processes.
• Implement standardized Sales Force Effectiveness systems.
• Drive insights and generate recommendations for the business.
• Compile and analyze market data.

Skills

Salesforce

Market data analysis

Analytical skills

Excel

BI platforms

Education

Bachelor's degree in science, computer science, information systems, or a related field

Master's degree

Job description

Job Description

• Manage the Sales Force Effectiveness team or lead a key process/service within the team.
• Setup infrastructure and systems in close alignment with Regional Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization.
• Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs.
• Manage Field Force productivity and improve quality and transparency of resource allocation decision making by targeting and segmentation, territory design/ alignment, Field Force capacity planning, product allocation, call plan design and monitoring, account planning and customer acquisition strategies and action plans, performance measurement, monitoring and Field Force ROI analysis.
• Maintenance of CRM system including data extraction and monitoring KAM standards.
• Drive the systematic generation of insights and generating recommendations for the business.
• Ensuring the compilation and monthly analysis of market data -Creation of ad hoc market, product and business analysis based on internal and external data.
• Create presentations for the sales leadership team.
• Develop, upgrade and monitor Field Force incentive systems.
• Align strategic company and Business Unit objectives with sales and promotion plans and incentive schemes.
• Support projects for the business unit that involve resource allocation (e.g. launch planning).
• Reporting of technical complaints/ adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable).

Minimum requirement

• Minimum of 10 years of relevant experience.
• Minimum of 5 years of business excellence experience including skills in Salesforce & market data analysis (esp IQVIA) in pharmaceutical or healthcare industry experience.
• Bachelor's degree in science, computer science, information systems, or a related field. Master's degree is a plus.
• Strong Analytical Skills: Ability to translate data into actionable business insights.
• Proficiency in Dashboards & Tools: Excel, BI platforms, and similar analytics tools.
• Adaptability & Creativity in leveraging data for evolving business needs.