Commercial Coordinator

67 Pall Mall Singapore Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading events company in Singapore is seeking a Commercial Coordinator to support their Commercial & Events team. The role involves managing administrative tasks, ensuring CRM data integrity, preparing proposal documentation, and facilitating day-to-day client communication. Candidates should possess strong organizational and communication skills, as timely support and accuracy are crucial for event success. This full-time position offers an opportunity to play a key role in the fast-paced events industry.

Qualifications

• Strong organizational skills to manage administrative tasks efficiently.
• Ability to maintain data integrity and accuracy in CRM systems.
• Excellent communication skills for client interactions.

Responsibilities

• Handle inbound enquiries, acknowledgements, and scheduling visits.
• Prepare high-accuracy proposal templates and contracts.
• Maintain CRM data integrity, tracking deposits and agreements.
• Support event execution with various administrative tasks.
• Prepare weekly commercial reports summarizing lead sources and events.

Job description

Department: Commercial
Reports to: Head of Commercial & Events (or Event Manager, depending on structure)
Location: Singapore
Employment type: Full-time

Role Summary

The Commercial Coordinator supports the Commercial & Events team by managing administrative coordination, CRM hygiene, proposal documentation, and day-to-day client communication. This role is critical in maintaining response speed, accuracy, and operational readiness for bookings and events.

Key Responsibilities

• Handle inbound enquiries and support the team with timely acknowledgements, fact-finding, and scheduling site visits.
• Prepare proposal templates, contracts, function sheets, and confirmation documents with high accuracy.
• Maintain CRM data integrity: client profiles, preferences, activity logs pipeline stages, and reporting inputs.
• Coordinate internal information flow: menus, packages, availability checks, and preliminary event requirements.Track deposits, signed agreements, and key dates; flag risks or missing information early.
• Support event execution admin: printing BEOs, signage requests, supplier coordination, and post-event feedback capture.
• Prepare weekly commercial reports: lead sources, pipeline status, conversion, and event calendar summaries.

Success Metrics (KPIs)

• Response time and documentation accuracy (error-free proposals/BEO support).
• CRM completeness and data hygiene.
• Admin cycle times (proposal prep, contract turnaround, deposit follow-up).
< (Ops/Culinary/Finance) on documentation quality.