Commanding Officer & Senior Manager

Certis Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading security services provider seeks a dedicated Operations Manager in Singapore. The role involves supervising up to 500 officers, ensuring compliance with regulations, and contributing to strategic planning. Ideal candidates must possess strong leadership experience, crisis management skills, and a relevant degree. The position offers competitive compensation, performance-based incentives, and comprehensive benefits.

Benefits

Competitive remuneration package

Performance-based incentives

Comprehensive medical and dental coverage

Holistic wellness initiatives

Mental health support

Qualifications

• Degree or Diploma in any discipline, preferably in Security Management or Business Administration.
• Proven leadership experience in security or operations role.
• Strong knowledge of manpower regulations and security protocols.

Responsibilities

• Lead and supervise up to 500 uniformed officers.
• Act as the incident focal point and manage reports.
• Contribute to organizational strategy and planning.

Skills

Leadership experience

Crisis management

Problem-solving

Stakeholder engagement

Communication skills

Operational planning

Education

Degree or Diploma

Job description

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive. At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference. If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people. Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further. Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

Leadership & People Management

• Lead and supervise up to 500 uniformed officers, ensuring team discipline and effectiveness.
• Provide guidance, mentorship, and foster a culture of accountability and continuous improvement to the operations team.

Operations Management

• Act as the incident focal point, manage reports, follow-ups, and escalations.
• Ensure operational compliance with SOPs, directives, MOM, and PRD regulations.
• Conduct site checks, security surveys, and drive improvements in processes.

Strategic Planning & Compliance

• Contribute to organizational strategy and planning as part of the management team.
• Track unit KPIs, financial target, safety compliance, and conduct regular risk assessments.
• Ensure full compliance with internal audits, external regulations, and safety standards.

Stakeholder Engagement

• Build and maintain strong relationships with internal and external stakeholders including clients, government authorities, and regulators.

Skills & Experience

• Degree or Diploma in any discipline. Related field such as Security Management, Business Administration will be considered favorably.
• Proven leadership experience in a similar command, security, or operations role, ideally in a high-volume or regulated environment such as Singapore Armed Forces, Singapore Police Force or reputable security industry.
• Strong knowledge of manpower regulations (MOM & PRD), security protocols, and access control procedures.
• Excellent decision-making, problem-solving, and crisis management skills.
• Strong written and verbal communication skills for reporting and stakeholder engagement.
• Sound understanding of operational planning, risk assessment, and compliance requirements.
• Able to work under pressure in dynamic 24/7 operational settings.

Recognition & Reward

Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth. Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses. Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.