Command Centre Operator (ICC)

AETOS Holdings Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A security services firm in Singapore is seeking individuals for monitoring and operational roles. Responsibilities include overseeing real-time events, managing attendance records, and handling client inquiries. Candidates should possess at least GCE N/O level, be fluent in English, and proficient in Microsoft Office. The role requires the ability to work 12-hour shifts, including weekends and public holidays.

Qualifications

• Candidate must possess at least GCE N/ O level.
• Able to speak and write fluent English.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work 12 hours shift including weekends or Public Holiday (depend on roster).

Responsibilities

• Perform monitoring and analysis of real-time operation events.
• Monitor attendance records and provide reports to management.
• Monitor security access control points and manage clearance.
• Monitor alarm alerts and activate response teams as needed.
• Perform inbound and outbound calls and manage client inquiries.

Skills

Fluent English

Microsoft Office (Word, Excel, Outlook)

Education

GCE N/O level

Job description

• Who We Are Looking For & What Role You Will Play
• -Perform monitoring, analysis and escalation of real-time operation events.
• -Monitor attendance records of all AETOS employees and provide detailed reports to management.
• -Monitor security access control points and basic administration of clearance for persons and vehicles into the system.
• -Monitor various alarm alerts, activation of response team and prepare basic reports upon completion of operation.
• -Monitor of video analytics CCTV and response in accordance with procedures.
• -Perform inbound and outbound calls
• -Managing and resolving client’s enquiries
• -Any other duties/jobs assigned by supervisor.

Requirements

• -Candidate must possess at least GCE N/ O level.
• -Able to speak and write fluent English.
• -Proficient in Microsoft Office (Word, Excel, Outlook).
• -Able to work 12 hours shift including weekends or Public Holiday (depend on roster).

Thank you for your application.
We regret to inform that only shortlisted applicants will be notified.

Monday to Friday: 9am-5pm (excluding public holidays)

Kindly bring along your identity card, educational certifications and transcripts, NS transcript (if any), and any relevant documents required.

We are always looking for talented individuals to join our company.

Let us know how we can help.
We’re all ears.