Collections Specialist - Financial Recovery & Support

HSBC Global Services Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global banking service is seeking a Collections Associate - GRF in Singapore. This role involves assessing customer financial difficulties, providing positive solutions, and managing collections through various channels. Candidates should have relevant experience in collections, strong communication skills, and a proactive approach to customer service. Fresh graduates are welcome to apply, making this an excellent opportunity for those looking to start their career in banking.

Qualifications

• Experience in managing and reviewing delinquent/unsecured accounts.
• Ability to comply with regulatory requirements and policies.
• Experience in liaising with external parties like legal firms.

Responsibilities

• Assess retail customers experiencing financial difficulties.
• Provide appropriate solutions to meet customer needs.
• Monitor external debt collections agencies and legal recovery firms.

Skills

Related collections experience

Ability to manage delinquent accounts

Communication skills

Job description

A leading global banking service is seeking a Collections Associate - GRF in Singapore. This role involves assessing customer financial difficulties, providing positive solutions, and managing collections through various channels. Candidates should have relevant experience in collections, strong communication skills, and a proactive approach to customer service. Fresh graduates are welcome to apply, making this an excellent opportunity for those looking to start their career in banking.