Collections & Payment Solutions Specialist

WOLA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a dedicated individual for customer service roles, focusing on client communication and payment solutions. Responsibilities include managing customer interactions through various channels, addressing outstanding payments, and proposing installment plans. Ideal candidates will have 1-2 years of experience, strong communication skills, and must be bilingual in English and Mandarin. This position offers a basic salary of up to $2,500 plus commission.

Qualifications

• 1-2 years of experience in customer service, collections, or related field.
• Good communication and interpersonal skills.
• Strong customer service mindset with problem-solving ability.

Responsibilities

• Handle customer communication via calls, live chat, and email.
• Follow up with clients on outstanding payments.
• Assist with RON renewals when required.

Skills

Customer communication

Problem-solving

Interpersonal skills

Calm conversation management

Bilingual in English and Mandarin

Job description

A recruitment agency in Singapore is seeking a dedicated individual for customer service roles, focusing on client communication and payment solutions. Responsibilities include managing customer interactions through various channels, addressing outstanding payments, and proposing installment plans. Ideal candidates will have 1-2 years of experience, strong communication skills, and must be bilingual in English and Mandarin. This position offers a basic salary of up to $2,500 plus commission.