Collection Agent

DC CONSULTANT SERVICES (PTE. LTD.); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consultancy firm in Singapore is seeking collection agents to engage with customers and assist in resolving outstanding account matters. The role involves reaching out to customers, negotiating payment plans, and maintaining accurate records while ensuring compliance with regulations. The ideal candidate should have prior customer service experience, be bilingual in English and Mandarin, and possess strong communication and negotiation skills. Competitive benefits and a supportive team environment are offered.

Qualifications

• Prior customer service experience, preferably in collections or call centres.
• Bilingual in English and Mandarin; proficiency in dialects is a plus.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Engage with customers to resolve outstanding account matters.
• Negotiate payment plans or settlements that benefit both parties.
• Maintain accurate records of communications and payment arrangements.
• Ensure compliance with company policies and regulations.

Skills

Customer service experience

Strong communication skills

Negotiation skills

Problem-solving abilities

Time management

Education

Min GCE N-Level or equivalent

Tools

Basic office software

Job description

Job Description

We are currently looking for collection agents to engage with customer and assist in resolving outstanding account matters. Our goal is to offer solutions that benefit both the customer and the company. Agents will provide guidance, present options, and work with customers to help them get back on track with their financial obligations.

Job Responsibilities

• Reach out to customers via phone, email, or other communication channels to collect payments on overdue accounts.
• Review account details to understand the customer's financial situation and offer appropriate solutions.
• Negotiate payment plans or settlements that are mutually beneficial for both the customer and the company.
• Maintain accurate records of communications, payment arrangements, and resolutions.
• Provide customers with information and guidance on how to manage and resolve their outstanding debts.
• Follow up regularly with customers to ensure payment deadlines are met and accounts remain in good standing.
• Ensure compliance with company policies and legal regulations related to debt collection.
• Any other ad-hoc responsibilities assigned by the Management

Job Requirements

• Prior customer service experience (collections or call centre experience is a plus)
• Min GCE N-Level or equivalent (e.g. S P M or comparable certification)
• Bilingual in English and Mandarin to communicate effectively with customers; proficiency in additional dialects is a plus.
• Strong communication and negotiation skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in time management and goal oriented
• Proficient in using computer systems and basic office software.
• Ability to work independently and as part of a team.
• Knowledge of personal loans and/or financial services is a strong plus