Cloud Services Manager

BGC Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment and staffing agency in Singapore is looking for a Platform System Manager to oversee a team managing the Tech Marketplace cloud platform. Responsibilities include ensuring compliance with SLAs, coordinating with service providers, and managing operational activities. The ideal candidate has over 2 years of experience in AWS Cloud Operations and the ServiceNow platform, with excellent problem-solving and communication skills. Competitive salary package offered.

Qualifications

• More than 2 years of experience in AWS Cloud Operations.
• More than 2 years of experience with ServiceNow platform.
• Good understanding of managing enterprise IT systems or platforms.
• Familiarity with Terraform/IaC and DevSecOps processes.

Responsibilities

• Manage a team for daily O&S management and service delivery.
• Review operational change requests and maintenance schedules.
• Ensure compliance with operational SLAs and timelines.
• Coordinate with Cloud Platform Service Providers for incident triaging.
• Track and review operational deliverables and reports.

Skills

AWS Cloud Operations

ServiceNow platform experience

Problem-solving skills

Analytical skills

Communication skills

Education

Degree in IT, Computer Science, Computer Engineering, or equivalent

Tools

Terraform/IaC

Job description

We’re Hiring: Platform System Manager

Join a long-term initiative to manage and enhance Tech Marketplace, a cloud-based platform that supports enterprise service delivery and developer operations. Tech Marketplace comprises two key platforms: Service Delivery Management Platform (SDMP) and Internal Developer Platform (IDP).

Job Highlights

📅 Contract Duration: 18 months
💰 Salary: Up to $7,000/month + AWS + Performance Bonus + Loyalty Bonus
📍 Location: 1 Depot Rd, Singapore 109679
🕘 Work Hours: Monday to Friday, Office Hours
🎓 Qualification: Degree in IT, Computer Science, Computer Engineering, or equivalent

Key Responsibilities

• Manage a team of 4–6 outsourced operation/system engineers for daily O&S management and service delivery of Tech Marketplace (SDMP and IDP).
• Review operational change requests, maintenance schedules, and deployment plans.
• Ensure compliance with operational SLAs and incident response timelines.
• Coordinate with Cloud Platform Service Providers for incident triaging and root cause analysis.
• Track and review operational deliverables such as account reviews, vulnerability management, and monthly reports.
• Act as the primary point of contact for operational teams across Platform Service Providers.
• Collaborate with platform providers (ServiceNow Platform team, IDP catalog service providers) to ensure requirements are met.
• Maintain updated documentation (runbooks, playbooks, SOPs) and propose automation opportunities to reduce manual work.
• Ensure adherence to configuration standards, access management, and compliance requirements.
• Plan and test new features, upgrades, or integrations with platform teams.
• Manage system lifecycle activities including patching, upgrades, and EOL/EOS deprecation.

Who We’re Looking For

• More than 2 years of experience in AWS Cloud Operations.
• More than 2 years of experience with ServiceNow platform.
• Good understanding of managing enterprise IT systems or platforms.
• Familiarity with Terraform/IaC and DevSecOps processes (coding experience is a plus).
• Excellent problem-solving, analytical, and communication skills.

How to Apply

Apply via MyCareersFuture. Only shortlisted applicants will be contacted.

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