Cloud Service Delivery Manager

ENGGSOL PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A cloud services company based in Singapore is looking for a Cloud Service Delivery Manager to oversee the delivery and management of cloud services. The role involves managing operations across AWS or Azure, ensuring customer satisfaction, and compliance with regulations. Responsibilities include client engagement, resource management, and performance monitoring. Ideal candidates will have strong experience in cloud service management and excellent communication skills.

Responsibilities

• Manage the delivery of cloud services across AWS or Azure environments.
• Act as the primary point of contact for clients, addressing their needs promptly.
• Monitor dashboards and tools to ensure real-time health of cloud environments.
• Conduct regular service reviews with clients, providing insights on performance metrics.
• Oversee cloud resource allocation and capacity planning.
• Ensure that cloud services comply with internal policies and regulations.

Skills

International Business

Azure

Service Management

Root Cause Analysis

Compliance

Project Management

Change Control

Cloud Services

Customer Satisfaction

ITIL

Strategic Partnerships

Delivery Management

Incident Management

Service Delivery

Job description

Roles & Responsibilities

The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management - Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring - Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement - Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management - Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security - Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively.
• Reporting and Documentation - Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Tell employers what skills you have

• International Business
• Azure
• Service Management
• Arranging
• Root Cause Analysis
• Retail Banking
• Compliance
• Project Management
• Change Control
• Cloud Services
• Customer Satisfaction
• ITIL
• Strategic Partnerships
• Delivery Management
• Incident Management
• Service Delivery