Clinical Support Specialist

HistoIndex Pte. Ltd.; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A healthcare technology company in Singapore is seeking a highly organized Clinical Support Specialist to act as the key liaison between the company, its U.S. laboratory partner, and various clinical sites. This remote-friendly role involves managing sample logistics, communicating effectively across time zones, and coordinating operational workflows. Candidates should have a Bachelor’s degree in Life Sciences and experience in clinical studies or lab operations. Strong communication and attention to detail are essential for success in this dynamic environment.

Qualifications

• 2-3+ years of experience in clinical studies or lab operations.
• Experience with sample logistics and lab testing processes.
• Comfortable working remotely and across time zones.

Responsibilities

• Serve as main point of contact between stakeholders.
• Coordinate sample logistics and communication across time zones.
• Maintain documentation of communications and updates.

Skills

Coordination of clinical studies

Communication skills

Attention to detail

Understanding of clinical workflows

Education

Bachelor’s degree in Life Sciences or related field

Job description

We are seeking a highly organized and proactive Clinical Support Specialist to serve as the primary liaison between our company, our U.S. laboratory partner, and hepatology and gastroenterology clinics and clinical sites across the United States. The U.S laboratory partner performs specific laboratory testing on our behalf for our customers - clinical sites or clinics. This role is critical in ensuring smooth operational workflows, timely communication, accurate documentation, and effective coordination of clinical activities involving sample management, reporting, and customer support.

The ideal candidate has experience in coordination of clinical studies and/or clinical laboratory operations and is comfortable working across multiple time zones.

Key Responsibilities

• Serve as the main point of contact between our company, the U.S. laboratory partner, and clinical sites and clinics.
• Reconcile sample (e.g. tissue), requisition, and reporting information.
• Coordinate sample logistics and reporting timelines.
• Communicate with relevant personnel to ensure sample adequacy, and accuracy and completeness of sample information
• Track sample flow, testing progress, and report delivery.
• Maintain good documentation of communications including any change requests or information updates.
• Maintain clear and timely communication regarding sample status, test results, and operational updates.
• Ensure adherence to turnaround time (TAT) commitments.
• Escalate delays, discrepancies, or quality issues to appropriate parties.
• Coordinate communication across multiple time zones (Singapore ↔ U.S.Eastern/Central/Pacific)

Qualifications

• Bachelor’s degree in Life Sciences, Biomedical Science, or a related field.
• 2-3+ years of experience in coordination of clinical studies and/or clinical laboratory operations.
• Strong understanding of clinical workflows or diagnostic testing processes.
• Experience with sample logistics and lab testing processes, especially in a clinical lab or clinical trial setting.
• Excellent communication skills, working with laboratory staff, clinical trial site coordinators, pathology laboratories and HistoIndex’s clinical development team.
• Highly organized and able to manage multiple ongoing tasks.
• Highly detail-oriented to identify mismatches or inaccuracies that may exist in information received from distinct sources.
• Ability to understand new and complex clinical laboratory workflows and troubleshoot workflow gaps.
• Comfortable working remotely and coordinating across time zones.

Preferred Experience (Nice to Have)

• Experience with liver disease, oncology, or diagnostics workflows.
• Familiarity with U.S. healthcare operations or clinical site coordination.

Work Settings

• Open to candidates based in the U.S. or Singapore.
• Remote-friendly role.
• Communication with relevant parties primarily by email and phone.
• Potential travel (optional / minimal) for site visits or meetings.