Clinic Operations Executive / Clinic Supervisor

PROHEALTH MEDICAL GROUP PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore is looking for a Clinic Supervisor to oversee daily operations and manage a team of clinic assistants. The role requires a Diploma in Healthcare Management and 2-3 years of supervisory experience in a healthcare setting. The ideal candidate will possess strong leadership and communication skills, knowledge of clinic operations, and customer service orientation. This is a fulltime position with responsibilities including staff management, inventory coordination, and operational reporting.

Qualifications

• 2-3 years of relevant supervisory experience in a GP clinic or healthcare setting.
• Strong knowledge of MOH regulatory requirements for GP clinic.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Supervise daily operations to ensure smooth clinic functioning.
• Manage and lead a team of clinic assistants.
• Prepare staff rosters and manage leave schedules.

Skills

Leadership

Communication

Interpersonal skills

Customer service orientation

Education

Diploma in Healthcare Management, Nursing, Business Administration, or related field

Tools

Medisave/CHAS processes

EMR systems (e.g. SGIMED, Clinic Assist, Plato)

Job description

Job Responsibilities

• Supervise daily operations to ensure smooth clinic functioning and patient flow.
• Manage and lead a team of clinic assistants.
• Prepare staff rosters, manage leave schedules, and ensure adequate manpower coverage.
• Oversee appointment scheduling, patient registration, billing, and collection processes.
• Handle patient feedback and resolve service‑related issues promptly and professionally.
• Coordinate and manage the inventory and ordering of medical supplies and equipment
• Assist Operations Manager in planning and coordinating daily clinic operations and resource utilisation to ensure cost‑efficient and effective management of the clinic.
• Contribute to the planning and implementation of strategies, proposals and activities to improve work processes and service quality, working in collaboration with HQ
• Support doctors in clinic operations and assist in implementing new systems or procedures.
• Conduct staff training and performance evaluations.
• Ensure compliance with policies, procedures and working instructions in all areas related to operations
• Participate in new initiatives and drive continuous improvement initiatives
• Prepare and submit operational reports as required by management.

Job Requirements

• Diploma in Healthcare Management, Nursing, Business Administration, or related field.
• At least 2-3 years of relevant supervisory experience in a GP clinic or healthcare setting.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of MOH regulatory requirements for GP clinic, insurance providers programme and process.
• Knowledge of clinic operations, Medisave/CHAS processes, HSG, and EMR systems (e.g. SGIMED, Clinic Assist, Plato, etc.).
• Able to work independently and manage multiple tasks effectively.
• Customer service oriented with a positive and professional attitude.
• Willingness to travel to various clinic locations