Clinic Operation Executive

ROYCE DENTAL GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dental clinic chain in Singapore seeks an Operations Support role to manage daily operations and improve processes across clinics. Key responsibilities include overseeing patient feedback, coordinating facilities management, and supporting IT systems. The ideal candidate is self-driven, organized, and able to communicate effectively. A degree in any discipline is required, with experience in dental or healthcare operations being advantageous.

Qualifications

• Experience in dental or healthcare operations will be advantageous.
• Willing to travel to clinics as part of work.
• May be occasionally required to work on weekends.

Responsibilities

• Manage patient enquiries and feedback.
• Oversee clinic facilities and liaise with vendors.
• Provide IT support for applications and enhancements.
• Manage dental implant purchases and inventory.
• Coordinate mobile dental clinic activities.
• Assist with process improvement initiatives.

Skills

Self-driven

Team player

Interpersonal skills

Organizational skills

Communication skills

Education

Degree in any Discipline

Job description

Overview

You will be part of the Denticare HQ team supporting the operations for a chain of dental clinics island-wide. Your role is to ensure the smooth daily operations of the clinics and assist with any issues that may arise. You will also be involved in planning and implementing new initiatives, which includes setting up of new clinics, new services, improving current work processes, etc.

Main Responsibilities

• Feedback Management
  Manage patient enquiries and feedback
  Collaborate with stakeholders to resolve feedback, including communication with doctors and staff
  Assist in drafting written replies as needed
  Ensure clinic staff comply with service standards
• Facilities Management
  Oversee clinic facilities by coordinating with contractors and vendors
  Respond to faults and liaise with external vendors for rectification
  Support renovation works for new and existing clinics
  Maintain administration and documentation for maintenance works and projects
• IT Systems
  Address user queries and provide support for incident resolution
  Train staff on applications and new enhancements
  Manage application vendors, coordinating vendor management activities and ensuring adherence to company policies
• Dental Implant Inventory Management
  Manage requests, procurement, and invoicing for dental lab and implant purchases
  Ensure accurate expense allocation for dental lab and implants
  Ensure timely delivery and accurate accounting of implant stock
• Mobile Dental Clinic (MDC)
  Plan and coordinate MDC activities, including logistics and service setup
  Assist with administrative tasks related to MDC, including record keeping
  Schedule deployments and meetings, conduct site recces, and manage client expectations
• Others
  Assist the manager with process improvement initiatives and ad-hoc administrative tasks
  Undertake additional duties assigned by the immediate supervisor

Requirements

• Self-driven individual
• A team-player who can work independently.
• Good interpersonal and communication skills (written and oral)
• Highly organized and able to multi-task
• Degree in any Discipline
• Experience in dental or healthcare operations will be advantageous
• Willing to travel to clinics as part of work. May be occasionally be required to work on weekends