Clinic Assistant

SINGAPORE MEDICAL GROUP LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organization seeks an Operations Coordinator to oversee daily clinic operations, ensuring efficiency and compliance while providing high-quality patient care. The ideal candidate should have at least an NITEC qualification and demonstrate strong interpersonal skills, a customer-service mindset, and the ability to multitask effectively in a fast-paced environment. Responsibilities include managing patient interactions, maintaining medical records, and assisting during consultations. Shift flexibility is required.

Qualifications

• Minimum NITEC or equivalent.
• Experience in healthcare settings is an advantage.
• Good customer service and multitasking skills.

Responsibilities

• Manage daily operations for specialist clinics ensuring efficiency and quality care.
• Handle patient registration, payments, and appointment booking.
• Assist doctors during consultations and maintain clinic standards.

Skills

Interpersonal skills

Customer service

Multitasking

Education

NITEC or equivalent

Job description

Duties and Responsibilities:

• Manage daily operations for our specialist clinics to ensure efficiency, compliance, and high-quality patient care.

• Maintain accurate medical records and case notes in full PDPA compliance, create new files, control access, retrieve and re-file promptly.

• Handle front desk operation including patient registration, payments collection, appointment booking, and basic financial counselling.

• Monitor inventory of medical supplies and consumables; perform ordering and receiving; maintain inventory logs.

• Maintain accurate medical records with full PDPA compliance; control access and filing.

• Managing third party insurance claims, Medisave claims, Medishield claims, procurement

and maintenance functions, and licensing documentation.

• Support Doctor during consultations and minor procedures, chaperone when required; assist within competency.

• Prepare consultation rooms, check equipment and consumables; uphold cleanliness and infection-prevention standards.

• Ensure availability and proper functioning of payment terminals and essential clinic systems.

• Dispense medications in accordance with clinic guidelines, policies and procedures.

• Uphold high standard of service quality and patient safety.

• Perform any other duties to be assigned by the supervisor.

Requirements:

• Minimum NITEC or equivalent.

• Experience in healthcare settings and the ability to perform Phlebotomy would be an advantage.

• Good interpersonal and communication skills with a patient-focused approach.

• Good customer-service mindset.

• Able to multitask and work in a fast-paced environment.

• Basic knowledge of medical terminology and procedures.

• Willing to work shift schedules, including weekends.