Client Success & Support Specialist

iHub Solutions Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A logistics and technology provider in Singapore is seeking a Customer Support Specialist to manage customer emails and calls for delivery coordination. The ideal candidate will exhibit strong phone handling skills and maintain professionalism under pressure. Responsibilities include responding to inquiries, analyzing customer trends, and mentoring junior team members. Fresh graduates are welcome to apply. Join us to contribute to our mission of excellent customer service!

Qualifications

• Maintain professionalism while dealing with stressed customers.
• Experience in customer support or call center roles preferred.
• Fresh graduates welcome to apply.

Responsibilities

• Manage customer emails and calls for delivery order coordination.
• Respond swiftly to customer inquiries.
• Analyze customer interaction trends for insights.

Skills

Customer support expertise

Strong phone handling skills

Microsoft Office proficiency

Emotional intelligence

Multitasking

Education

Polytechnic Diploma or BA degree in Business Administration

Job description

A logistics and technology provider in Singapore is seeking a Customer Support Specialist to manage customer emails and calls for delivery coordination. The ideal candidate will exhibit strong phone handling skills and maintain professionalism under pressure. Responsibilities include responding to inquiries, analyzing customer trends, and mentoring junior team members. Fresh graduates are welcome to apply. Join us to contribute to our mission of excellent customer service!