Client Success & Quality Assurance Specialist

PESTBUSTERS PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A pest control service provider in Singapore is seeking a driven individual to join its Client Success department. The role focuses on planning manpower resources, coordinating job schedules, and ensuring adherence to quality standards. Key responsibilities include customer interaction and complaint resolution. Ideal candidates will have at least 2 years of experience in the pest control industry, strong communication skills, and preferably hold a diploma. The position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum 2 years of relevant experience in pest control or related service industry.
• Familiarity with ERP systems is an advantage.
• Possession of a valid NEA Vector Control Operator (VCO) license is a bonus.

Responsibilities

• Plan and deploy daily manpower resources according to weekly schedules.
• Coordinate contractual and ad hoc job schedules as part of the Client Success department.
• Handle and resolve customer complaints via phone and email.

Skills

Customer service

Problem-solving

Communication skills

Interpersonal skills

Education

Diploma or tertiary qualification

Tools

ERP systems

Job description

A pest control service provider in Singapore is seeking a driven individual to join its Client Success department. The role focuses on planning manpower resources, coordinating job schedules, and ensuring adherence to quality standards. Key responsibilities include customer interaction and complaint resolution. Ideal candidates will have at least 2 years of experience in the pest control industry, strong communication skills, and preferably hold a diploma. The position offers opportunities for professional growth in a dynamic environment.