Client solutions expert

Kuaishou Technology; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading global content community seeks a Client Solutions Expert in Singapore. This role focuses on ensuring successful client operations, improving campaign strategies, and fostering strong client relationships. Candidates should have over 5 years of experience and excellent communication skills.

Qualifications

• Over 5 years of experience in service and revenue-generating organizations.
• Extensive experience in building strong client relationships and managing campaigns.
• Fluency in English, both spoken and written.

Responsibilities

• Collaborate with teams to ensure successful campaign execution.
• Engage with clients for campaign optimization.
• Analyze and enhance campaign performance.

Skills

Client Relationship Management

Campaign Management

Communication Skills

Troubleshooting

Analytical Skills

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

The Client Solutions Expert is responsible for successful client operations. This role collaborates closely with internal and external teams to deliver top-tier campaign strategy services and results.

1. Collaborate with sales and related internal teams to ensure successful campaign execution;

2. Engage actively with clients for campaign optimization and upsell opportunities;

3. Act as the communication bridge between clients and the product team;

4. Assist with troubleshooting alongside the product and R&D teams when needed;

5. Monitor, analyze, and enhance campaign performance;

6. Communicate with clients to strengthen our advertising offerings;

7. Support hashtag or influencer marketing activities as required;

8. Potentially lead and evaluate team success.

Job Requirements:

1. Over 5 years of experience in service and revenue-generating organizations;

2. Extensive experience in building strong client relationships and managing campaigns;

3. Experience delivering tech solutions to non-tech clients;

4. Excellent verbal and written communication skills;

5. Fluency in English, both spoken and written;

6. Willingness and ability to travel domestically and internationally as needed.

If you enjoy rapid growth and working with enthusiastic, high-achieving colleagues, you'll thrive here!

Kuaishou is a leading global content community and social platform. Our international business includes Kwai and SnackVideo, two short video and social platforms. Our goal is to be the most customer-centric company worldwide. We aim to enable people to discover, enjoy, and share happiness through inclusive technology. We focus on serving our customers and continuously innovating our products and services.

We aspire to create a platform that offers an authentic view of our diverse and vibrant world, enriching lives with interesting, useful, relevant, and meaningful content. We believe in empowering everyone to express themselves, be appreciated, and discover what makes them happy.

We value talent and professionalism, believing that our ongoing success depends on it. Explore our current openings, apply to roles that suit you, and stay updated on your application progress and new opportunities.