Client Services Executive (Employee Benefits)

Alliance Healthcare Group Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore is seeking Client Service Executives to manage corporate client portfolios. Responsibilities include responding to queries, troubleshooting client issues, maintaining databases, and generating reports. Candidates with prior healthcare insurance experience and strong communication skills are preferred.

Qualifications

• Prior experience with Healthcare Insurance provider is an advantage.
• Ability to work under pressure and as a team player.

Responsibilities

• Manage a portfolio of corporate clients.
• Respond to client queries via emails or calls.
• Troubleshoot and resolve client issues promptly.
• Maintain Client database and generate reports.

Skills

Customer service experience

Interpersonal skills

Communication skills

Proficient in MS Office

Job description

About the Opportunity

We are currently seeking Client Service Executives to join the team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in in a timely manner.

What You'll be Doing

• To manage a portfolio or corporate clients, this position will be the first point of contact and support to the client via emails or calls.
• Troubleshoot and resolve client requests or issues promptly, to coordinate with internal support teams where required.
• Maintenance of Client database, including data entry and uploads.
• Client implementation and system setups.
• Generate and prepare monthly/ad-hoc Client reports.
• Client contract renewals and upsell of services where applicable.
• Other administrative tasks including but not limited to member card preparation, documentation, filing, etc.
• Assist with accounts receivable follow-ups where required.

What We Are Looking for

• Candidates with prior experience with Healthcare Insurance provider will be an added advantage.
• Proficient in MS Office Applications.
• Possess good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.