Client Service Executive

SINGAPORE FOZL GROUP PTE. LTD; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A corporate advisory firm in Singapore is seeking a candidate for the corporate services team. Responsibilities include serving as the main contact for clients, supporting sales operations, and addressing client inquiries effectively. The ideal candidate will possess a Diploma or Degree in Business Management with at least 1 year of relevant experience, strong interpersonal and communication skills, and proficiency in Mandarin. Training will be provided for those without experience.

Qualifications

• Minimum 1 year of relevant experience in a client support, sales coordination role required.
• Candidates with no experience are welcome to apply; training will be provided.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Support the execution of sales and operational plans.
• Prepare proposals, service agreements, and client documentation.
• Follow up on service progress and payment collections.
• Address client concerns effectively and escalate when necessary.
• Collaborate with internal teams to coordinate service delivery.

Skills

Strong interpersonal skills

Communication skills

Client-first attitude

Proficiency in Mandarin

Education

Diploma or Degree in Business Management or related field

Job description

Established in January 2011, SINGAPORE FOZL GROUP PTE. LTD. is a corporate advisory firm licensed by the Accounting and Corporate Regulatory Authority (ACRA). Located at the heart of Singapore's Central Business District in Raffles Place, FOZL assists local and overseas clients in registering companies in Singapore, and provides accounting, annual return filing, tax filing, trademark registration and human resource consulting services.

Job Description

We are seeking for candidate to join our corporate services team. The candidate will be part of a team and responsible for new/existing client’s queries. The responsibilities shall include but not limited to the following:

• Serve as the main point of contact for a portfolio of assigned clients, ensuring their inquiries and requests are handled promptly and professionally.
• Support the execution of sales and operational plans, including client follow-ups and service coordination.
• Prepare proposals, service agreements, and other relevant documentation for client presentations or onboarding.
• Actively follow up on service progress, outstanding items, and payment collections to ensure timely delivery and billing.
• Issue tax invoices and maintain accurate client records in the system.
• Address client concerns effectively, escalating issues where necessary to ensure client satisfaction.
• Collaborate with internal teams (e.g., corporate secretarial, payroll, finance) to coordinate service delivery.
• Any other ad hoc duties as assigned by superior.

Requirements

• Diploma or Degree in Business Management or related field.
• Minimum 1 years of relevant experience in a client support, sales coordination role.
• Candidates with no experience are welcome to apply. Training will be provided
• Strong interpersonal and communication skills with a client-first attitude.
• Able to work independently, manage multiple tasks, and meet deadlines and KPI set.
• Highly motivated, organized, and results-driven in a fast paced environment.
• Proficiency in mandarin is vital for this role to deal with mandarin speaking counterparts

We regret that only shortlisted candidates will be notified.