Client Service Coordinator

Crane Worldwide Logistics S Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics and supply chain company in Singapore seeks a responsible individual to act as a contact point between customers and warehouse operators. The role requires effective communication, the ability to manage operational inquiries, and ensure accurate data management for inventory. Ideal candidates should possess GCE 'O' levels/NITEC qualifications, a solid understanding of customer service, and the skills to thrive in a fast-paced environment. This position offers a chance to work closely with logistics operations.

Qualifications

• Good understanding of Customer Service and Warehouse Operations.
• Ability to work accurately and methodically.
• Performs well under pressure in a fast-paced environment.

Responsibilities

• Act as the contact point between customers and warehouse operators.
• Liaise promptly with customers and suppliers on day-to-day operations.
• Ensure accurate data input and stock accuracy in the Warehouse Management System.
• Monitor and arrange daily inbound and outbound container trucking.

Skills

Customer Service Understanding

Attention to Detail

Communication Skills

Planning and Organization

Education

Minimum GCE ‘O’ level / NITEC

Job description

• Be the contact point between customer and warehouse operators (external and internal stakeholder) on shipments arrangement.
• To promptly liaises with customers / suppliers’ inquiries via phone call or email on day-to-day operations.
• To ensures all Inbound and Outbound documents & information is pass down to warehouse operators via email and/or all communication channels.
• To ensures warehouse operators input data accurately and complete Warehouse Management System inventory transactions within the timeline and maintain stock accuracy.
• To monitor / arrange daily Inbound and Outbound containers trucking with Customer.
• To input data for monthly billing in excel file.
• To ensure office areas are well maintained.
• Performs other job-related functions as and when required by superior.

Requirements

• Minimum GCE ‘O’ level / NITEC in any relevant discipline
• Good understanding of Customer Service and Warehouse Operations
• Ability to work accurately and methodically.
• Good communication skills
• Ability to plan and organize work.
• Performs well under pressure in a fast-paced environment.