Client Service Analyst 2 (Officer)

15574 CITIBANK SINGAPORE LTD USDFCY; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading global bank in Singapore is seeking a Client Service Analyst. This role involves conducting risk and control assessments, analyzing data, and recommending improvements. Candidates should have 0-2 years of experience, strong communication skills, and proficiency in Microsoft Excel. A bachelor's degree is required. This position provides an excellent opportunity to develop a career in financial services within a reputable firm offering a supportive work environment.

Benefits

Telehealth options

Health advocates

Confidential counseling

Qualifications

• 0-2 years relevant experience.
• Ability to multi-task with strong organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to problem solve and analyze data with attention to detail.
• Proficient in Microsoft Office with emphasis on MS Excel.
• Good understanding of Wealth products is an advantage.

Responsibilities

• Conduct risk and control assessments per established standards.
• Identify root causes of issues and recommend corrective actions.
• Monitor control breaches and contribute to process improvement.
• Conduct reviews of control designs and management practices.
• Ensure timeliness and accuracy of control assessments.
• Analyze risks and interpret data to make recommendations.
• Record and respond to risk events accurately.
• Assess risks and ensure adequacy of controls.
• Assist in implementing standards for risk management.
• Identify inconsistencies in data related to control points.

Skills

Organizational skills

Verbal communication

Written communication

Problem-solving

Data analysis

Attention to detail

Microsoft Excel proficiency

Education

Bachelor's / University degree or equivalent experience

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country

We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Client Service Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and / or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks / services provided. Impact of the job holder is restricted to own team.

Responsibilities

• Applies knowledge to conduct risk and control assessments, including evaluating business changes, in accordance with established standards; interprets data and makes recommendations.
• Identifies root causes of issues through research and interpretation of information and formulates preliminary recommendations for corrective actions and improvements in collaboration with stakeholders.
• Monitors control breaches and contributes to disseminating lessons learned for process improvement within own team, based on analysis.
• Applies knowledge to conduct reviews of control designs and management practices, interpreting findings to identify policy gaps and formulate recommendations for risk mitigation.
• Ensures the timeliness, accuracy, and completeness of own control assessments before and after process execution, making judgments based on analysis.
• Analyzes risks as per policy requirements, interpreting data and making recommendations.
• Supports in recording and responding to risk events, ensuring accurate and timely capture of information for team review.
• Assesses risks within scope, interpreting factual information to ensure adequate controls are in place.
• Assists in implementing standards and procedures that align with organizational requirements for risk management, developing working knowledge of industry practices.
• Identifies inconsistencies in data or results related to control points and processes throughout the business, and formulates recommendations for their implementation or improvement within own team's scope.

Qualifications

• 0-2 years relevant experience
• Ability to multi-task with strong organizational and time management skills
• Strong verbal and written communication skills
• Ability to problem solve and analyzes data with demonstration of attention to detail
• Proficient in Microsoft Office with an emphasis on MS Excel
• Good understanding of Wealth products will be an added advantage

Education

• Bachelor’s / University degree or equivalent experience

Job Family Group: Private Client Coverage

Job Family: Client Services

Time Type: Full time