Client Relationship Manager

Mercer; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A global consulting firm in Singapore is seeking a Client Relationship Manager to develop and maintain client strategies for retention and revenue growth. The ideal candidate will have previous experience in employee benefits within the insurance sector, strong communication abilities, and a MAS qualification. The role requires proficiency in MS Office, analytical skills, and the ability to work effectively within a diverse team environment. Join us to make impactful contributions in health and benefits consulting.

Qualifications

• Prior experience in Employee Benefits segment within the Broking/Insurance industry.
• Strong domain knowledge in health and benefits consulting.
• Experience in working with a cross-border team.

Responsibilities

• Plan and execute overall client strategy for retention and growth.
• Manage the renewal process ensuring compliance with regulations.
• Cultivate relationships with key client decision makers.

Skills

Client management experience

Strong oral and written communication skills

Analytical and critical thinking

Interpersonal skills

Problem-solving skills

Education

MAS qualification

Tools

MS Office (Outlook, Word, PowerPoint, Excel)

Job description

Mercer Marsh Benefits is seeking candidates for the following position based in the Singapore office:

Client Relationship Manager, Corporate Management Team

We will count on you to:

• Plan and execute overall client strategy to ensure client retention and revenue growth of your assigned client’s portfolio.
• Understand your clients' guiding principles, business profile, risk exposures, requirements, expectations and to provide appropriate advice / recommendations on their insurance program and flexible benefits program.
• Present benchmarking data, claims analysis and provide relevant market trends / insights to clients as part of the renewal process.
• Adhere to peer review process to ensure high standard and accuracy of deliverables to clients.
• Manage the renewal process with clients seamlessly. Ensure all activities are in compliance with regulations and internal procedures, and the necessary documents are collected and placed with insurers.
• Check policy contracts, endorsements, invoices to ensure accuracy.
• Ensure prompt internal financial reporting and payment collection of insurance premium and/or fees from clients.
• Maintain collaborative relationships with colleagues from regional and local support teams working through tasks/requests/issues and ultimately providing value-add deliverables to clients.
• Recognizes and capitalizes upon revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources in line with budget target
• Cultivates effective long-term relationships with key client decision makers and frequently monitors political, management and other changes within client organizations to preserve and protect the Company's relationship with the client.
• Undertake any ad hoc duties / tasks that may be assigned.

What you need to have:

• Prior working experience in Employee Benefits segment within the Broking/Insurance industry.
• Strong domain knowledge, and client management experience in health and benefits consulting.
• Strong oral and written communication skills and presentation skills.
• Analytical, critical thinking, good interpersonal and problem solving skills.
• Global mindset with experience in working with a team environment across borders.
• MAS qualification is required for this role.

What makes you stand out:

• Proficient with MS Office (Outlook, Word, PowerPoint and Excel).
• Certificates in General Insurance and/or Health Insurance.
• General knowledge of Compensation & Benefit practices (employee benefit underwriting, health care management, flexible benefits and alternative funding).

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90 000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.