Client Relations Officer

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Singapore is seeking an Administrative Support role to assist the Admin Manager with day-to-day operations at the reception and administration. Responsibilities include attending to calls and visitors, maintaining records, and handling admissions and discharges for residents. Applicants should possess "O" Level / "A" Level Certification or a Diploma, with at least one year of relevant experience in the healthcare sector. This position requires onsite work in Bukit Panjang and the ability to work alternate Saturdays.

Qualifications

• At least 1 year of relevant working experience in the Nursing Home or healthcare industry.
• Able to work on alternate Saturdays.
• Able to work onsite in Bukit Panjang area.

Responsibilities

• Support the Admin Manager in day-to-day management of reception and administration.
• Attend to incoming calls and visitors.
• Maintain filing system and records.
• Handle admissions, discharges, and transport coordination for residents.

Education

"O" Level / "A" Level Certificate or a Diploma in Business or its equivalent

Job description

Overview

To support the Admin Manager in the day-to-day management of the reception, administration and other supporting duties.

Responsibilities

Reception duties

• Attend to incoming calls
• Attend to visitors and handle all enquiries
• Manage the auto-gate intercom and the public address system
• Attend to all incoming faxes and mails from letterbox
• Maintain a good filing system and records

Administrative duties

• Handle the admission, discharge, booking and coordination of transport for the residents
• Arrange for financial counselling
• Ensure that the residents\' records are updated and properly maintained
• Ensure all charges are correctly keyed into the CURA System before invoices are generated
• Send out invoices and track accounts receivables
• Generate receipts upon receiving payment
• Prepare day end report
• Update E bed status in IRMS
• Update residents\' hospitalization and home leave
• Coordinate and email prescriptions to Polyclinics
• Coordinate with family for subsidy application and for the social report
• Renew HHMT
• Update RAF
• Draft letter to payer for changes in RAF, to be signed by the Operations Manager
• Coordinate with doctor for PGDAS, IDAPE, Eldershield, memo for discharge and medical report for subsidy application

Other duties

• Coordinate with the Nursing Department for the services and consumables required and used by the residents and ensure that all these items are keyed into the CURA System, as well as any special meals ordering
• Coordinate with the Nurse Managers for bed assessment and functional status report for subsidy application
• Coordinate with the Physiotherapists for PT report for purpose of subsidy application
• Email discharge notice to respective nursing level
• Handle client\'s feedbacks and re-direct the feedback to the respective Departmental Head
• Print of wound photos sticker labels and prescriptions
• Attend to resident/family needs (e.g. purchase of ripple mattress and additional PT session)

Job Requirements

• Possess "O" Level / "A" Level Certificate or a Diploma in Business or its equivalent
• Have at least 1 year of relevant working experience in the Nursing Home or healthcare industry
• Able to work on alternate Saturday
• Able to work onsite in Bukit Panjang area.