Client Management Specialist

ModusLink Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic company is seeking a dedicated Client Coordination Specialist to ensure high service levels and effective communication with clients in Singapore. The role involves managing client inquiries, coordinating order management, and collaborating with cross-functional teams to deliver quality service. Candidates should possess a minimum diploma in business, with relevant experience in customer service and strong analytical skills. Excellent time management, negotiation abilities, and attention to detail are essential, along with proficiency in handling large datasets.

Qualifications

• Minimum 1 year of working experience in order management or customer service.
• Preferred experience in supply chain, logistics, and manufacturing.
• Ability to work with large datasets accurately.

Responsibilities

• Coordinate all aspects of Client’s business requirements.
• Provide timely customer service support and advise on delivery schedules.
• Work closely with cross-functional teams to meet client expectations.

Skills

Time management

Interpersonal relationships

Analytical skills

Problem-solving

Negotiation

Attention to detail

Education

Minimum Diploma in Business or equivalent

Job description

Job Functions:

1. Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.

2. Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.

3. Advising client on delivery schedule and inventory availability.

4. Follow up closely to ensure resolution of all problems and issues from Clients.

5. Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.

6. Initiate continuous processes improvement.

7. Provide business reports to Management and client on a weekly/monthly basis.

8. Might need to participate in Demand planning with the client if the situation calls for.

Job Requirement:

1. Minimum Diploma in Business or equivalent.

2. 1 year of working experience in order management or customer service.

3. Experience in supply chain, logistics and manufacturing preferred.

4. Excellent time management and interpersonal relationships at all levels, cross-functional.

5. Strong analytical and problem-solving skills, good negotiation.

6. Good verbal and written communication skills.

7. Strong team player. Ability to multi-task and takes strong ownership in task.

8. Ability to work with huge data accurately. Attention to details.

Work Location - Ubi Area

Workdays/Time - Monday to Friday/8.30am to 5.30pm