Client Management Executive

Trust Recruit; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Executive to manage customer inquiries and delivery coordination. The successful candidate should have a diploma/BA in Business Administration or a related field, along with strong customer service skills and proficiency in Microsoft applications. This role emphasizes multitasking, emotional intelligence, and a positive attitude towards clients.

Qualifications

• Diploma/BA in Business Administration or similar field.
• Good knowledge of MS applications like Excel and Word.
• Experience in a customer service-focused environment.

Responsibilities

• Manage customer emails and calls for delivery orders.
• Respond swiftly to customer inquiries.
• Maintain accurate Proof of Delivery records.
• Collaborate with internal departments for seamless service.

Skills

Customer service

Phone handling skills

Emotional intelligence

Multitasking

Microsoft applications

Education

Polytechnic Diploma/BA in Business Administration, Accounting or equivalent

Job description

Manage customer emails and calls to coordinate and arrange delivery orders efficiently.

Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.

Respond swiftly to customer inquiries, ensuring prompt resolution.

Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.

Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.

Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.

Foster a positive, empathetic, and professional attitude towards customers at all times.

Collaborate and communicate effectively with internal departments to ensure seamless service.

Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.

Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Good knowledge of Microsoft applications (Excel, Word, etc).
• Experience working in a customer service focused environment.
• Ability to multitask, prioritize, and manage time effectively.
• Your unique personality! A great sense of humor is an advantage.

How to Apply

• Send your resume in MS WORD format to ************@trustrecruit.com.sg or click “Apply Now” and provide the below details in your resume.
• Last drawn salary
• Reason for leaving

Important Note

Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

We regret only shortlisted candidates will be notified.