Client Experience Officer

EMBRACE PHYSIOTHERAPY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading physiotherapy clinic in Singapore is seeking a full-time Client Experience Officer who thrives in a team setting. Responsibilities include ensuring excellent patient experiences and supporting the physiotherapy team. The ideal candidate is organized and empathetic. Applicants should email their responses as resumes are not accepted. The position starts in August/September 2024, requiring some Saturday shifts.

Qualifications

• Must be a people person with a knack for organization and task-oriented.
• Experience in customer service preferred but not essential.

Responsibilities

• Ensure patients have an incredible experience in the clinic.
• Provide support to the physiotherapy team.
• Deliver efficient service at reception.
• Organize clinic space and appointment calendar.

Skills

Empathy

Organizational skills

Customer service

Education

At least Polytechnic or similar

Job description

POSITION AVAILABLE FOR CLIENT EXPERIENCE OFFICER (FULL-TIME)

• Are you looking to work in a fun and supportive team?
• Do you enjoy making a difference in people's lives?
• Do you enjoy high quality conversation, and sometimes poor-quality jokes? Then please read on...

Embrace Physiotherapy is Singapore’s only Physiotherapy clinic dedicated to women. By providing Women’s Health and Pelvic Physiotherapy services we support women in health and wellbeing across the lifespan with empathy, to educate and empower them to embrace a life they desire.

Embrace Physiotherapy is looking for mission driven, empathetic Client Experience Officer’s (CEO) in a full-time role to join our team. The position requires someone who is a “people person”, with a knack for organization and is task orientated.

As a Client Experience Officer you will have the opportunity to work in a small, tight-knit team supported by the manager and founder. There are opportunities for growth for the right candidates within the releams of operations, business development and marketing.

• You will be part of a fast paced environment with a variety of duties
• You will be joining a committed team within a great work environment
• It is a challenging yet rewarding role

Things you will be responsible for:

• Patient Nurturing: Ensuring that our patients have an incredible experience each time they visit the clinic.
• Tower of Support: Ensuring that the physiotherapy team is well-supported so that they can create amazing outcomes for our patients.
• Efficiency on Reception: Delivering awesome service with efficiency and style, following our systems and procedures.
• Organization Whiz: Ensuring our clinic space and calendar are clean and maximised to help all the patients we care for.

Start date is August/September 2024 and the roles do require rostered Saturday’s with adhoc leave coverage.

How to apply:

• A bit about yourself
• Why you are applying for this job
• What do you bring to the clinic that we shouldn't miss out on
• Anything else about you that you think we might find interesting

This position won’t be open for long, so if you believe you are the right person, please forward your responses to Nor via email [e-mail].

Please do not send a resume. We don't like them and don't read them.

Applications close soon, however we will be contacting applicants before this date. Only shortlisted applicants will be contacted, but we will be shortlisting and contacting applicants before the cut-off date, so get your application in quickly.

Job type: Full-time

Preferred education level: At least Polytechnic or similar

Preferred experience: preferred not essential