Client Experience & Delivery Coordinator

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Client Management Executive. The role involves managing customer communications, ensuring timely order deliveries, and fostering strong client relationships. Candidates should hold a Polytechnic Diploma or a BA degree in Business Administration and have prior experience in customer support. This full-time position offers a salary range of $3,500 to $4,500 and requires effective communication and analytical skills.

Qualifications

• Candidates should have a Polytechnic Diploma or BA degree, preferably in Business Administration or a related field.
• Previous experience in Customer Support roles is highly preferred.

Responsibilities

• Manage customer emails and calls to coordinate delivery orders.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record inquiries, feedback, and complaints for training purposes.
• Follow up on customer interactions via email to ensure satisfaction.
• Analyze and report on customer interaction trends.

Skills

Customer support

Communication

Emotional intelligence

Time management

Education

Polytechnic Diploma or BA degree in Business Administration or related field

Job description

A leading HR advisory firm in Singapore is looking for a Client Management Executive. The role involves managing customer communications, ensuring timely order deliveries, and fostering strong client relationships. Candidates should hold a Polytechnic Diploma or a BA degree in Business Administration and have prior experience in customer support. This full-time position offers a salary range of $3,500 to $4,500 and requires effective communication and analytical skills.