Chief of Client Implementations & Operations

Marketnode; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading digital asset platform provider in Singapore seeks a Head of Client Implementation and Operations. This senior role oversees strategic client implementations and operational SLAs for digital asset platforms. Candidates should have 10-15 years of experience in client-facing platform operations, particularly in funds and finance operations. Responsibilities include managing a high-performing team, ensuring operational reliability, and collaborating with multiple teams to optimize processes and drive automation. Excellent communication and leadership skills are essential.

Qualifications

• 10-15 years in client-facing platform implementation or operations.
• Experience in funds, structured products, or bonds.
• Deep experience with finance operations like treasury workflows and fund settlements.

Responsibilities

• Lead client implementations and enterprise digital asset deployments.
• Maintain uptime, reliability, and performance against SLAs.
• Manage project timelines and stakeholder communications.
• Own operations strategy, execution, and people management.
• Lead and grow a global team for platform support.

Skills

Client success mindset

ISO20022, SWIFT, ACH, SEPA understanding

Security operations and risk frameworks knowledge

Analytical and process-design skills

Excellent communication skills

Programming language knowledge

Project delivery certification

Tools

Fireblocks

Blockdeamon

Etherscan

Circle Payments

Job description

A leading digital asset platform provider in Singapore seeks a Head of Client Implementation and Operations. This senior role oversees strategic client implementations and operational SLAs for digital asset platforms. Candidates should have 10-15 years of experience in client-facing platform operations, particularly in funds and finance operations. Responsibilities include managing a high-performing team, ensuring operational reliability, and collaborating with multiple teams to optimize processes and drive automation. Excellent communication and leadership skills are essential.