Centre Manager (Up to S$4K) - URGENT HIRING!

NEXTBEAT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A community-based educational centre in Singapore seeks a proactive individual to join their customer acquisition team. You will be responsible for onboarding new parents to the community, supporting customer success initiatives, and maintaining strong relationships with parents. The ideal candidate must be fluent in both English and Mandarin, organized, and capable of managing multiple projects. They will also handle administrative tasks and ensure all customer information is documented accurately. The role offers a dynamic environment with opportunities for growth.

Responsibilities

• Liaise with Mandarin-speaking customers effectively.
• Manage multiple projects in a fast-paced environment.
• Document and maintain customer information in CRM system.

Skills

Fluency in English

Fluency in Mandarin

Organizational skills

Proactivity

Detail-oriented

Time management

Job description

Working Location: Bukit Panjang, Singapore

Working Hours: 5-day work week inc. weekends (9am to 6pm)

Monthly Salary: Up to S$4K

Job Description

• Be a key player in the customer acquisition team to onboard new parents to the centre’s community.
• Share the centre’s vision and recommend suitable coding programs for students.
• Support customer success initiatives, such as special programmes or competitions, or community events like fireside chats, to enhance customer engagement.
• Maintain strong customer relationships and foster a vibrant community. Act as parents’ advocate and manage relationships with them.
• Plan lead generation events with key partners like Parent Sharings, trial classes, and ensure payment for classes is received.
• Work with the teaching team to assess the students and follow up with parents for conversion.
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research.
• Ensure that all customer information is properly documented and updated in our CRM system.
• Relationship manager for the community, continue to track the progress of students and maintain relationships with parents.

Job Responsibilities

• Fluent in both English and Mandarin as need to liaise with Mandarin-speaking customers.
• Driven, fast learner, proactive and able to work in a fast-paced environment.
• Organized, detail-oriented and able to manage different projects at once.
• Get things done attitude, self-driven.
• You are very meticulous and independent, able to set your own priorities with time management to complete projects timely.

Nextbeat Singapore Pte. Ltd.