Case Manager (Temp)

Institute of Mental Health; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading mental health facility in Singapore is seeking a Case Manager for a six-month position in the Psychosis department. The role entails providing online mental health counselling for youth aged 16 to 30, supporting their coping skills and crisis management. Candidates should hold a degree in Psychology, Social Work, or Counselling, with a preference for experience working with young people. Strong clinical knowledge and communication skills are essential for this position.

Qualifications

• Degree in psychology, social work, counselling or any relevant qualifications.
• Some experience in working with young people preferred.
• Clinical knowledge of mental health disorders and crisis management.

Responsibilities

• Provide text-based online mental health counselling service.
• Guide young people to develop coping skills and problem-solving strategies.
• Support risk assessments and develop effective safety plans.

Skills

Clinical knowledge

Crisis and risk management

Counselling approaches

Common mental health disorders knowledge

Supportive counselling skills

Education

Degree in Psychology, Social Work, or Counselling

Tools

Microsoft Office

webCHAT-related software

Job description

Position: Case Manager (6 Months)

Department: Psychosis

Section: CHAT - Centre of Excellence for Youth Mental Health

Job Description

• To provide text-based online mental health counselling service (webCHAT) for young people aged 16 – 30.
• To support CHAT research.

Job Responsibilities

• Respond promptly and empathetically to young people reaching out to webCHAT, ensuring they feel heard and supported during moments of motivation and vulnerability.
• Guide young people to develop effective coping skills, problem-solving strategies, and fostering self-awareness to promote personal growth.
• Equip young people with relevant mental health resources by directing them to appropriate self-help tools and community mental health services tailored to their needs.
• Maintain professional counselling standards, ethical practice, and engagement in supervision.
• Document assessments, interventions, and care plans accurately in case notes.
• Conduct risk assessments, develop safety plans, and support crisis management, managing these risks as appropriate.
• Participate in CHAT research projects under supervision.

Requirements

Competency

1. Clinical knowledge

1. Common mental health disorders like Depression, Anxiety Disorders, OCD and Psychosis
2. Common stressors faced by young person
3. Educational and hospital/community-based resources
4. Factors that hinder and facilitate young person’s help-seeking and recovery process
5. Counselling approaches, micro-skills and supportive work relevant to youth
6. Crisis and risk management
7. Strength-based and recovery-oriented principles
8. Biopsychosocial Model of Care Framework
9. Single-session Mindset

Assessment skills

1. Psychiatric assessment and mental state examination
2. Psychosocial and vocational assessment
3. Risk assessment
4. Needs assessment
5. Case formulation using Biopsychosocial Model of Care Framework

Intervention skills

1. Supportive counselling and brief intervention techniques through text-based platforms (e.g. reflective responding, emotional validation, strengths identification, collaborative problem-solving, emotional bracketing, descriptive immediacy)
2. Suicide prevention strategies
3. Crisis/risk management strategies
4. Care planning using Biopsychosocial Model of Care Framework

Communication skills

1. Use of basic counselling concepts, strength-based and recovery-oriented language to engage and build rapport with young person through online mediums
2. Use of Emotional Bracketing, Descriptive Immediacy and Descriptive Imagery

Other knowledge and skills

1. Skilled in using Microsoft office and webCHAT-related software with proficiency level of competency
2. Comfortable with digital tools and technology; able to learn new software quickly and troubleshoot basic issues

Educational and Professional Requirements

• Degree in Psychology, Social Work, Counselling or any other relevant qualifications as approved by CHAT management
• Some experience in working with young people is preferred

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000‑bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG‑AHPL Residency Programme and collaborations with local academic institutions.