Case Management Officer (Cardiac, Thoracic & Vascular Surgery)(7596)

NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A leading healthcare institution in Singapore is looking for a professional to assist in the Cardiac, Thoracic and Vascular Surgery department. Responsibilities include coordinating patient workflow, providing pre-operative and post-operative education, and collaborating with surgical teams to ensure seamless operations. The ideal candidate will have a degree in Sciences or Nursing, along with relevant experience, and strong communication skills. This role is oriented towards improving patient care during surgical procedures.

Qualifications

• BCLS instructor certification or registered nurse with relevant experience preferred.
• Experience in Operating Theatre/Intensive Care Unit is advantageous.
• Flexibility and compassion in patient care.

Responsibilities

• Assist in the coordination of pre-operative and post-operative workflow.
• Provide counseling and education for surgery procedures.
• Collaborate with surgical teams for efficient scheduling.
• Coordinate seamless patient transitions between outpatient clinics and operating theatres.

Skills

Team-player

Good communication skills

Microsoft Word proficiency

Microsoft Excel proficiency

Microsoft PowerPoint proficiency

Fluent in English

Fluent in Mother Tongue

Education

Degree in Sciences or Nursing

Job description

ob Purpose

To assist Cardiac, Thoracic and Vascular Surgery department (CTVS) surgeons in facilitating the coordination of pre-operative and post-operative workflow of all surgery patients.

Job Responsibilities

• Provision of all pre-operative matters and be the point of contact for patients going for surgery and after clinic consultation.Prepare and educate patients on what happens before, during and after surgery.Detailed and comprehensive counseling for the type of surgery involved, and consumables and implants used.Assist to coordinate the listing of the patient’s surgery based on the joint assessment with the surgeon of the patient’s condition.Answer patient queries on the surgery.
• Coordinate pre-admission planning and provide counselling to patients and relatives.
• Collaborate with operating theatres in NUH, AH and NTFGH (Main OT, Medical centre OT, Kent Ridge OT, Angiography centres and Diagnostic imaging centre) in listing of surgical procedures with optimization of surgeons’ and theatres’ resources and time management.
• Works with Vascular specialty nurse (Vascular Access) to ensure seamless patient coordination for clinic visits and procedures.
• Assist surgeons in ensuring prompt referrals are done.
• Facilitate smooth workflow between outpatient clinics, wards and operating theatres to assist patient flow throughout the whole NUH cluster (including polyclinic referral cases).
• Assist vascular division head to ensure that junior doctors rotated through the division are kept updated on requirements and information related to the division. Example: surgical codes and workflow of listings of patients.
• Assume any additional responsibilities as assigned by Vascular Surgeons and Case Manager of the Department of CTVS including but not limited to:Take minutes for monthly Vascular Division meeting and ad hoc Vascular meetings.Morbidity audits.Assist surgeons to keep track of workload numbers.Support events/ seminars for CTVS when required.Work with aortic database entry staff for proper tracking and collection of peri-operative data.AVF tracking/ diabetic foot tracking.

Requirements

• Degree in Sciences or Nursing.
• BCLS instructor certification or registered nurse with 5 to 6 years of nursing experience in Operating Theatre/ Intensive Care Unit in an acute or private hospital has an advantage.
• A team-player and people oriented with good communication skills.
• Proficiency in Microsoft Word, Excel and PowerPoint is essential.
• Fluent in English and Mother Tongue (Mandarin, Malay, Tamil). Knowledge of dialects will be an advantage.
• Possess a positive, a can-do and proactive working attitude, with initiative, compassion and flexibility.