Care Consultant, Care Transition

AGENCY FOR INTEGRATED CARE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare consultancy organization in Singapore is seeking a Care Consultant to assist clients and caregivers in navigating the complexities of health and social care systems. The ideal candidate has a professional qualification in Nursing or Social Work, with at least 3 years of experience in related healthcare settings. Responsibilities include conducting assessments, collaborating with teams to optimize care plans, and promoting agency initiatives. Strong critical thinking and interpersonal skills are essential for this role.

Qualifications

• At least 3 years of experience in acute and/or community healthcare settings in Singapore.
• Knowledge in geriatrics, care coordination, community services, and customer services beneficial.
• Able to work independently and multitask effectively under pressure.

Responsibilities

• Assist clients and caregivers in navigating health and social care systems.
• Conduct interviews to gather information on client needs.
• Collaborate with multidisciplinary teams to refine care plans.

Skills

Critical thinking

Communication skills

Interpersonal skills

Organizational skills

Proactive work attitude

Education

Professional qualification in Nursing, Social Work, or similar

Tools

Microsoft Office

Job description

Being part of the Care Transition team, the Care Consultant plays a vital role in assisting clients and caregivers in navigating the complexities of health and social care systems.

The job scope includes:

• Review and analyse clients' records and application history to understand their care related history and status.
• Conduct interviews with clients to gather information on their needs in various settings, including hospitals, clients' homes, and other pertinent locations.
• Perform relevant assessments e.g., interRAI, Residential Assessment Form (RAF), Functional Assessment Report (FAR), Modified Barthel Index (MBI), Abbreviated Mental Test (AMT), Clinical Frailty Scale (CFS) and other relevant assessment tools.
• Leverage on the assessment done by other health professionals such as Mini-Mental State Examination (MMSE), Geriatric Depression Scale (GDS) and other relevant assessment tools, to gather essential information on clients.
• Apply clinical reasoning and critical thinking to interpret assessment findings and identify issues, including red flags that require intervention.
• Collaborate with multidisciplinary teams, including clinicians, social workers, and caregivers, to discuss issues and formulate or refine care plans for optimal outcomes.
• Implement interventions to manage identified issues and red flags, ensuring that clients receive appropriate care and support.
• Share, promote and administer MOH and other agency initiatives, campaigns, programmes, services, schemes and grants and facilitate the application.
• Advocate for clients' and caregivers' preferences and address their expectations while ensuring compliance with clinical and operational guidelines.
• Educate clients and caregivers on managing clients' conditions to enhance their ability to engage in self-care and cope effectively within the community.
• Serve as a resource and point of contact for clients and caregivers, building and maintaining strong relationships.
• Refer clients to appropriate healthcare providers and community care partners based on their needs.
• Assist and contribute as a subject matter expert for the continuous improvement of systems, processes, and services.

Job Requirements

• Professional qualification in Nursing, Social Work, Counselling, Allied Health disciplines or a similar field along with relevant industry experience.
• At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore.
• Knowledge in geriatrics, care coordination, community services and customer services will be an added advantage.
• Proficient in Microsoft Office.
• Pro-active work attitude with good interpersonal, communication and organizational skills.
• Exhibit strong critical thinking and problem solving skills while setting priorities.
• Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders.
• Able to work independently, multitask effectively under pressure and highly adaptable to changes.