Card Operations Lead: Growth, Fraud & Billing

StraitsX; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A fintech company in Singapore is seeking an experienced Card Operations Team Lead to oversee the operational lifecycle of card products. This pivotal role involves leading a distributed team across Jakarta and Jogja, ensuring excellence in transactions, fraud management, billing, and vendor relations. The ideal candidate has over 3 years in Payment Operations, with strong leadership and analytical skills. This is an exciting opportunity to drive scalable growth in a fast-paced environment.

Qualifications

• 3+ years of experience in Payment Operations, Fintech, or Banking.
• Experience in a leadership or supervisory role for at least 2 years.
• Strong analytical skills to troubleshoot payment flows.

Responsibilities

• Lead the operations team and coach analysts across Jakarta and Jogja.
• Design and implement SOPs for card product launches.
• Define and track KPIs/SLAs related to transactions and operational success.

Skills

Payment Operations

Analytical skills

Team leadership

Communication skills

Job description

A fintech company in Singapore is seeking an experienced Card Operations Team Lead to oversee the operational lifecycle of card products. This pivotal role involves leading a distributed team across Jakarta and Jogja, ensuring excellence in transactions, fraud management, billing, and vendor relations. The ideal candidate has over 3 years in Payment Operations, with strong leadership and analytical skills. This is an exciting opportunity to drive scalable growth in a fast-paced environment.