Campsite Operations & Guest Experience Lead

Mandai Wildlife Group; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

An innovative wildlife and nature organization in Singapore is seeking an experienced candidate to oversee operations and manage wildlife experiences. The role involves designing immersive experiences, engaging with guests, and ensuring top-notch service. Applicants should have a degree in a relevant field and at least 3 years of experience in the hospitality industry. Strong customer service skills and the ability to work outdoors are essential. A driving license for buggy driving is also a plus.

Qualifications

• Minimum 3 years of relevant experience in the Tourism or Hospitality industry.
• Prior experience in resort/hotel front desk or office operations is required.
• Willingness to obtain a driving license for buggy driving.

Responsibilities

• Oversee daily operations of camping and wildlife experience programmes.
• Manage day-to-day campsite operations and maintain facilities.
• Design and deliver wildlife-inspired experiences for educational purposes.

Skills

Guest experience and customer service skills

Proficient in Microsoft Office

Team management and supervisory skills

Ability to multi-task under pressure

Public speaking and presentation skills

Education

Diploma/Degree in Tourism, Hospitality, Events Management

Tools

Hotel management systems

Job description

An innovative wildlife and nature organization in Singapore is seeking an experienced candidate to oversee operations and manage wildlife experiences. The role involves designing immersive experiences, engaging with guests, and ensuring top-notch service. Applicants should have a degree in a relevant field and at least 3 years of experience in the hospitality industry. Strong customer service skills and the ability to work outdoors are essential. A driving license for buggy driving is also a plus.