Call Centre Tax Assistant (Newton)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A staffing agency in Singapore is looking for a candidate for a project-based customer service role. You'll handle taxpayer enquiries, encourage the use of e-services, and perform administrative tasks. Candidates must have at least an A level or diploma, prior customer service experience preferred. The position offers training in individual income tax and requires good written communication skills. Working hours are Monday to Friday from 8.30 am to 5.30 pm, with a salary of $13.60 per hour.

Responsibilities

• Handle taxpayer enquiries via email and calls.
• Encourage use of e-services and promote digital tax services.
• Assist with day-to-day administrative tasks.

Skills

Customer service experience

Written communication skills

Attention to detail

Self-motivation

Education

Minimally A level or Diploma

Job description

Job Scope

• Customer facing tasks such as answering taxpayers' general individual income tax enquiry email. You may be required to initiate a call to taxpayer when attending to such enquiries.
• Promote and nudge taxpayers in the usage of e-services and chatbot.
• Any other administrative work that may be assigned to you from time to time.
• Encourage the fulfilment of taxpayer's tax obligations through promoting digital services, attend to written individual income tax enquiry and day‑to‑day administrative work that may be assigned.

Location: Newton
Duration: at least 3 Months, subjected to possible extension
Working Hours: Mondays to Fridays (8.30am to 5.30pm)
Salary: $13.60/H

Requirements

• Qualification: minimally A level or Diploma
• Candidates will be provided with general tax training in individual income tax.
• Candidates aspiring to work in the tax industry or had prior work experiences in tax are welcome to apply.
• Prior customer service background preferred.
• Good written communication skills.
• Meticulous and organised in handling confidential data.
• Self‑motivated individual and able to handle at least 20 cases per day.

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG