Customer Service Associate

PeopleSolve; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare recruitment firm in Singapore seeks a Call Centre / Customer Service Associate to manage appointments and engage with residents regarding health services. Candidates need a recognised diploma and at least a year of relevant experience in healthcare or customer service. Proficiency in MS Office and strong interpersonal skills are essential. This role requires willingness to work rotating shifts, including public holidays and weekends. Join a vibrant team focused on healthcare solutions.

Qualifications

• Minimum 1 year of related experience in healthcare or service industry.
• Willing to work on rotating shifts, including public holidays and weekends.

Responsibilities

• Book or reschedule appointments based on caller's requests.
• Handle hotline administrative functions such as emails, referral requests and emergencies.
• Engage residents and community partners to address enquiries about health services.
• Support navigation of community based resources and services.
• Conduct outbound nudges to encourage enrolment and participation in screening.

Skills

Strong communication skills

Proficient in MS Office

Planning and organization skills

Interpersonal skills

Education

Recognised Diploma in any disciplines

Job description

About the job Call Centre / Customer Service Associate

About The Role

• Book or reschedule appointments based on caller's requests.
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activations.
• Engagement of residents and community partners to address enquiries about population health and services and initiatives and link up with the appropriate team / service where appropriate.
• Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health.
• Conduct outbound nudges to encourage enrolment and participation in screening and vaccination.
• Proactive team player to contribute to service improvement initiatives and projects and be part of implementation.

What We Are Looking For

• Recognised Diploma in any disciplines.
• Minimum 1 year of related experience in healthcare or service industry.
• Proficient in MS Office, good planning and organization skills.
• Possess strong communication and interpersonal skills.
• Willing to work on rotating shifts, including PHs and weekends.

Working Location

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond.

Since our beginning in 2021, we have helped 6,000 + nurses and healthcare professionals, both full time and part time, to secure placements in key healthcare locations including hospitals, clinics, community care centers, testing and vaccination centers.

At PeopleSolve, we specialize in recruitment and outsourcing solutions for the healthcare industry.