Call Center Agent

Venture Smarter; Remote; SGD 20,000 - 60,000; Full time

Job summary

A customer service company in Singapore is looking for a Customer Service Representative to handle inbound and outbound calls. You will provide accurate information on products and services, resolve customer issues, and ensure high satisfaction levels. Flexibility for shifts is required, including evenings and weekends. This role offers competitive pay, work-from-home options, and opportunities for career growth along with health benefits.

Benefits

Competitive salary

Work-from-home flexibility

Health insurance

Paid training

Career growth opportunities

Qualifications

• High school diploma required; Bachelor's degree preferred.
• Prior customer service or call center experience is an advantage.
• Strong communication and problem-solving skills needed.

Responsibilities

• Handle inbound and outbound calls from customers.
• Provide accurate information about products and services.
• Resolve customer inquiries, complaints, and issues efficiently.

Skills

Communication skills

Problem-solving skills

Time management

Education

High school diploma

Bachelor's degree (preferred)

Job description

Key Responsibilities

• Handle inbound and outbound calls from customers
• Provide accurate information about products and services
• Resolve customer inquiries, complaints, and issues in a timely and professional manner
• Update customer records in the database
• Maintain high customer satisfaction levels by offering friendly, efficient service
• Achieve personal and team targets related to call handling, response times, and quality assurance

Requirements

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Previous customer service or call center experience preferred, but not required
• Strong communication and problem-solving skills
• Ability to work independently and manage time effectively
• Reliable internet connection and a quiet workspace at home
• Flexibility to work in shifts (including evenings and weekends)

Benefits

• Competitive monthly salary of $1,500
• Work-from-home flexibility
• Opportunities for career growth within the company
• Health insurance and other employee benefits
• Paid training