Call Care Officer (Healthcare)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A healthcare service provider in Singapore seeks a Customer Support Associate to join their contact centre team. This role involves being the first point of contact for patients, addressing appointment requests and inquiries via calls, emails, and live chat. Candidates should have at least 1 year of customer service experience, possess excellent communication skills, and be comfortable multitasking in a dynamic environment. The role offers standard office hours with an alternate Saturday requirement and a supportive team culture.

Qualifications

• Minimum 1 year of customer service or call centre experience, preferably in healthcare.
• Strong service mindset with good listening skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle patient and customer enquiries through calls, emails, and live chat.
• Provide accurate information and maintain service quality standards.
• Liaise with departments to resolve issues promptly.

Skills

Excellent communication

Customer service skills

Problem-solving skills

Team player

Computer literacy

Education

GCE ‘O’/‘A’ Level or Diploma

Job description

About the Role:

Our client are looking for a passionate and customer-oriented individual to join our healthcare contact centre team. As a Customer Support Associate, you will be the first point of contact for patients and customers, helping them with appointment bookings, enquiries, and support via phone, email, and live chat.

Responsibilities

• Handle patient and customer enquiries, appointment requests, and feedback through calls, emails, and live chat channels.
• Provide accurate information and ensure excellent customer service in every interaction.
• Liaise with internal departments or external partners to resolve issues promptly and professionally.
• Escalate complex cases appropriately to ensure timely follow-up and resolution.
• Maintain service quality standards and comply with operational procedures.

Requirements

• GCE ‘O’/‘A’ Level or Diploma.
• At least 1 year of customer service or call centre experience (healthcare experience is an advantage).
• Excellent communication and telephone etiquette.
• Strong service mindset with good listening and problem-solving skills.
• Computer literate and able to multitask in a fast-paced environment.
• Team player with a positive attitude.

Working Hour

• Office Hour, Mon to Fri: 8am to 5.30pm, Alternate Saturday 8am to 12.30pm

Interested candidates please apply online or send your latest CV to [e-mail]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

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