Business Systems Analyst - Manager

National University of Singapore; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A renowned educational institution is seeking a proactive and meticulous Business Systems Analyst to enhance user digital experiences and assist in the operations of digital platforms. The ideal candidate should have a Bachelor's Degree in Information Systems and 4 to 6 years of relevant work experience. Responsibilities include analyzing business requirements, facilitating discussions, and leading system enhancements. An excellent communicator with strong problem-solving skills is essential for this role.

Qualifications

• 4 to 6 years of relevant work experience in business analysis or system implementation.
• Familiarity with UAT activities and change management processes.
• Ability to manage multiple tasks and work independently with minimal supervision.

Responsibilities

• Engage stakeholders to understand business processes and challenges.
• Analyze business requirements and translate them into functional specifications.
• Support design, testing, and rollout of new system features.

Skills

Business analysis frameworks

Process mapping

User requirement documentation

Analytical thinking

Problem-solving skills

Communication skills

Education

Bachelor's Degree in Information Systems, IT or related disciplines

Tools

Education-related systems

Internship portals

Mentorship platforms

CRM solutions

Job description

Business Systems Analyst - Asst Manager/Manager

Centre for Future-Ready Graduates (CFG) adopts a multipronged, student-centric approach to help students make sense of their strengths, refine their skills, and demonstrate their value to employers. CFG has developed a four‑year roadmap to enhance graduate employability through a range of skill programmes and industry‑focused experiential opportunities, bolstering students’ confidence and exploring multiple pathways.

About the Role

We are looking for a proactive and meticulous Business System Analyst to join our team. The role is ideal for an individual who enjoys problem‑solving at the intersection of business operations and system design, and is passionate about improving user digital experiences. You will support and drive the ongoing enhancement, maintenance and operations of CFG’s digital platforms, including the campus‑wide career management platform and related services used by students, alumni, staff and partners. This role reports to the Head of Tech Business Systems and will work closely with internal and external stakeholders, and vendors, translating business needs into system requirements, streamlining processes and ensuring smooth daily operations.

Duties & Responsibilities:

• Engage stakeholders to understand business processes and challenges.
• Analyze business requirements and translate them into functional specifications, user stories and process flows.
• Facilitate user requirements workshops, discussions and review sessions.
• Support the design, testing, and rollout of new system features and enhancements.
• Collaborate with vendors and internal NUS IT teams to support system enhancements, upgrades and new feature implementations, ensuring deliverables meet expectations.
• Review vendor deliverables for completeness and accuracy against user requirement specifications (URS) and/or functional requirement specifications (FSR).
• Assist in managing new IT projects/initiatives, ensuring project tasks progress according to the timeline.
• Support user acceptance testing (UAT), develop test scenarios, manage test execution, track defects and validate fixes.
• Serve as the first point of contact for functional support queries from platform users, providing guidance, troubleshooting and training, and coordinating with vendors to ensure timely resolution.
• Maintain and update system documentation, SOPs, functional user guides, and other knowledge‑base materials.
• Identify process gaps and recommend improvements to enhance system efficiency, user experience, and operational workflows.
• Benchmark best practices and propose digital solutions aligned with departmental and university needs.

About You

• Bachelor’s Degree in Information Systems, IT or related disciplines; diploma holders in relevant fields may also be considered.
• 4 to 6 years of relevant work experience in business analysis, system implementation or similar roles.
• Strong understanding of business analysis frameworks, process mapping and user‑requirement documentation.
• Familiarity with user acceptance testing (UAT) activities and change management processes.
• Strong analytical thinking, good problem‑solving skills and excellent communication skills.
• Ability to manage multiple tasks, work independently with minimal supervision, and collaborate effectively as a team player.
• Experience with education‑related systems, internship portals, mentorship platforms, or CRM solutions will be an added advantage.

More Information

Location: Kent Ridge Campus

Organization: Centre for Future-Ready Graduates

Department: Technology Business Systems

Employee Referral Eligible: No

Job Requisition ID: 31215

Posting Start Date: 11/12/2025