Business Operations Manager Small and Medium Business

TikTok; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading social media platform is seeking a Business Operations Manager for their Small and Medium Business team in Singapore. This role involves defining project goals, collaborating across functions, and optimizing business solutions for clients. The ideal candidate should have over 5 years of project management experience, strong communication skills, and proficiency in data analysis. The company's mission is to inspire creativity and bring joy, providing a vibrant work environment for innovative thinkers and problem solvers.

Qualifications

• Above 5 years of experience in project/program management, strategy, operations or related field.
• Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization.
• Excellent communication skills in English, both written and verbal.
• Proficiency in data analysis and reporting.

Responsibilities

• Define project goals and scopes for APAC SMB clients.
• Collaborate cross-functionally on key strategic projects.
• Monitor project progress and manage risks for successful delivery.
• Build productive relationships with stakeholders for effective decision-making.

Job description

Corporate Functions

Business Operations Manager - Small and Medium Business (Third-Party Associate)

Location

Singapore

Employment Type

Third-party Associate

Job Code

A153295

Responsibilities

About the Team — TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer‑centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

The APAC Project and Operation team aims to establish and maintain project management standards, processes, and best practices, ensuring that key strategic projects for APAC SMB are executed efficiently. The team works in close collaboration with Sales Leaders, Monetization Strategy, Product and Marketing teams together to tackle underlying issues of the business. We are building a team of self‑starters, motivated individuals who thrive in a fast‑paced environment. You have an appetite for learning, innovation, and are comfortable solving challenging problems, with the solutions to benefit SMB teams across APAC markets. You will be responsible for defining project goals and scopes, driving clear and efficient communication across diverse functions and regions, continuously optimizing our business solutions for APAC clients.

Business strategies

• Contribute and implement the overall APAC SMB business operation strategies, tactics and processes in order to support APAC SMB leaders across SEA, AUNZ, Japan and Korea through prioritization and course of action.
• Partner cross functionally and drive the design of key strategic projects for APAC SMB team, including project plans, roadmaps, resources and timelines aligned with organizational goals and priorities across multiple markets or business segments.

Business operation

• Partner and collaborate with the ShopAds Product team and SEA TikTok Shop country teams to drive synergy across 6 SEA markets and provide support for overall go‑to‑market ShopAds product strategy.
• Continuously monitor project progress, identify potential risks and issues, and implement proactive mitigation strategies to ensure successful project delivery within defined constraints.
• Establish and maintain project governance frameworks, processes, and best practices to ensure consistency, transparency, and adherence to standards across the organization.

Stakeholder Management

• Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision‑making by presenting project updates, risks, and recommendations to leadership and steering committees.

Qualifications

Minimum Qualifications

• Above 5 years of experience in project/program management, strategy, operations or related field
• Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization in alignment with organizational strategies
• Excellent communication skills in English, both written and verbal, to effectively present findings and recommendations to stakeholders across different cultures and regions
• Proficiency in data analysis and reporting to provide insights and recommendations to leadership

Preferred Qualification

• Proven experience in designing projects from the ground up and bringing them to completion is a big plus
• Ability to manage complex, multi‑faced projects spanning across different regions or countries, preferably in a global or multinational environment
• Expertise in project management methodologies and tools
• Strong entrepreneurial spirit that can develop and lead a new initiative from the ground up
• Ability to thrive in ambiguity
• Experience in digital ad products

Job Information

About TikTok — TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.