Business Operations Analyst

Matrixport Official; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading crypto financial services provider in Singapore is seeking a skilled Business Operations Analyst for their Real-World Assets team. This role requires fluency in English and Mandarin, focusing on operational excellence for innovative tokenized products. Responsibilities include managing daily operations, optimizing processes, and engaging with users. Ideal candidates are detail-oriented recent graduates or experienced professionals eager to contribute to the dynamic crypto ecosystem.

Qualifications

• Recent graduates are welcome to apply.
• High level of responsibility and attention to detail is required.
• Capacity to analyze processes and derive actionable insights from metrics.

Responsibilities

• Design and document operational frameworks for the business.
• Oversee daily operations for STBT and XAUm products.
• Manage official operational accounts, answering user inquiries.
• Monitor key operational data and prepare summaries for management.

Skills

Fluent in English

Fluent in Mandarin

Learning Agility

Analytical Thinking

Detail Orientation

Education

Bachelor’s degree in Business, Finance, Operations, Data Analytics, or related field

Tools

BI tools (e.g., Tableau, Power BI)

On-chain analytics platforms

Job description

Overview

Position Title: Business Operations Analyst

Who We Are

Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.

Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP) & Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.

As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.

Why Join Us

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

Position Overview

As a Business Operations Analyst in our Real-World Assets (RWA) Department, you’ll play a crucial role in ensuring the smooth and efficient operation of our flagship tokenized products like XAUm (gold token) and STBT (US Treasury bill token). This position is critical for driving operational excellence, enhancing user experience, and leveraging data to inform optimization. We're looking for someone with analytical thinking, meticulous attention to detail, and a passion for optimizing processes in a rapidly evolving digital asset ecosystem. Recent graduates eager to dive into the innovative world of tokenized assets are also welcome to apply.

Responsibilities

• Operational Process Design & Optimization:
  • Design and documentation of end-to-end operational frameworks for the business, ensuring alignment with client requirements and scalability.
  • Develop and continuously optimize Standard Operating Procedures (SOPs), to support rapid product iteration and ensure high operational quality.
• Product Daily Operations:
  • Oversee daily operations, monitoring, and troubleshooting for STBT and XAUm products, ensuring project health.
  • Rapidly respond to user needs and order requests, ensuring timely and effective resolution, maximizing user satisfaction.
  • Participate in new feature testing and validation from a user experience and operational perspective, providing valuable feedback.
• User Engagement & Support:
  • Manage official operational accounts (e.g., Telegram, official email), actively interacting with users to answer questions, collect feedback, and foster a positive community environment.
  • Create and disseminate content such as project updates, announcements, tutorials, and FAQs to ensure timely and accurate information delivery and provide effective user support.
  • Supporting the design and execute targeted promotions and user acquisition/engagement campaigns, contributing to the conceptualization and deployment of marketing materials and advertising.
• Operational Data Analysis:
  • Monitor key operational data (e.g., user activity, transaction volume), evaluate performance, and prepare regular business data summaries for management reference.
  • Partner with Data Teams to collect, analyze, and visualize business metrics, ensuring data accuracy and clarity for informed decision-making.

Required Skills and Qualifications

• Bilingual Proficiency: Fluent in English and Mandarin (written/spoken) for global user/team coordination.
• Learning Agility: Eagerness to learn, a strong aptitude for quickly grasping new concepts in a dynamic industry.
• Responsibility & Detail Orientation: High level of responsibility, meticulous attention to detail, and a proactive approach to ensure accuracy and quality in all tasks.
• Analytical Thinking: Capacity to analyze complex processes with clear logic and ability to derive actionable insights from operational metrics.
• Education: Bachelor’s degree in Business, Finance, Operations, Data Analytics, or related field. Recent graduates are strongly encouraged to apply.

Preferred Qualifications

• Familiarity with RWA tokenization, blockchain technology, digital assets, or the broader cryptocurrency industry.
• Basic understanding of traditional financial markets, especially gold or treasury markets.
• Exposure to BI tools (e.g., Tableau, Power BI) or on-chain analytics platforms (Dune Analytics, Nansen)

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