Business Analyst (Process Improvement) @ Kallang Sector / Up $6000

PERSOL; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading utilities group in Singapore is seeking a proactive individual to manage operational and administrative functions related to project management and customer engagement. This role is pivotal for overseeing backend operations, financial processes, and leading strategic reporting initiatives. The ideal candidate will have over 7 years of experience in operations with strong leadership abilities and advanced proficiency in analytics tools such as Microsoft Office Suite and Power BI. This position offers a dynamic environment and the opportunity to drive continuous improvement.

Qualifications

• 7+ years of experience in operations and administration, with at least 3 years in leadership.
• Strong proficiency in Microsoft Office Suite for analytics.
• Advanced proficiency in Microsoft Excel.

Responsibilities

• Oversee Purchase Orders, Work Orders, and Contract Confirmations.
• Manage accuracy of the resident database.
• Lead development of dashboards and performance reports.
• Drive coordination of complex projects across teams.
• Establish governance frameworks for compliance.

Skills

Operations management

Leadership

Process optimization

Stakeholder management

Analytical skills

Proficient in Microsoft Excel

Proficient in Power BI

Salesforce experience

ServiceNow experience

Business acumen

Tools

Microsoft Office Suite

Salesforce

ServiceNow

Job description

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Summary

We are seeking a proactive and detail-oriented individual to manage operational and administrative functions related to project management, retail (customer engagement) and financial processes. This role is pivotal in ensuring seamless execution backend operations, billing, and governance activities while supporting cross‑functional initiatives through data‑driven decision‑making.

Job Responsibilities

Operational Leadership

• Oversee and govern the issuance and validation of Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation projects.
• Ensure accuracy and integrity of resident database management, including onboarding, sign‑ups, and cancellations.
• Direct the processing of contractor invoices and payment cycles, ensuring timeliness and compliance.
• Manage invoicing and collections strategy to optimize cash flow and customer experience.

Strategic Reporting & Insights

• Lead the development of management dashboards and performance reports for senior leadership.
• Analyze operational and financial data to identify trends, risks, and opportunities for improvement.
• Provide actionable insights to inform strategic planning and resource allocation.

Project & Stakeholder Management

• Drive coordination of complex projects, ensuring alignment across internal teams and external partners.
• Act as a key liaison between cross‑functional departments to ensure timely execution of deliverables.
• Represent the function in governance forums and strategic discussions.

Governance & Continuous Improvement

• Lead transformation initiatives to automate billing processes and reduce manual intervention.
• Design and implement robust SOPs and Business Continuity Plans (BCPs) to safeguard operations.
• Establish governance frameworks to ensure compliance with corporate policies and regulatory standards.
• Champion a culture of continuous improvement and operational excellence.

Job Requirements

• 7+ years of experience in operations, administration, and process optimization, with at least 3 years in a leadership or managerial capacity.
• Advanced proficiency in Microsoft Office Suite (Excel, Power BI) for analytics and reporting.
• Proven track record in defining, mapping, and maintaining enterprise‑level process frameworks.
• Strong stakeholder management and ability to influence at senior levels.
• Experience with Salesforce for CRM and ServiceNow for workflow automation.
• Familiarity with enterprise systems and data visualization tools.
• Strategic thinker with strong business acumen.
• Exceptional organizational and analytical skills.
• Proactive, resourceful, and adept at managing ambiguity.
• Strong communication and interpersonal skills to lead teams and influence stakeholders.
• High integrity and commitment to governance and compliance.

We regret to inform that only shortlisted candidates will be notified.

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