Business Analyst

Zurich 56 Company Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global insurance provider in Singapore is looking for a Business Analyst to join their APAC team. The role involves collaborating on high-priority projects, engaging with stakeholders, and facilitating Agile practices. Candidates should demonstrate strong problem-solving skills, an understanding of the end-to-end insurance value chain, and the ability to communicate effectively across technical and business roles. This position offers a dynamic environment focused on continuous improvement and innovation.

Benefits

Opportunities for internal advancement

Diversity and inclusive work culture

Qualifications

• Understanding of the end-to-end insurance value chain and market trends.
• Strong analytical skills and experience in complex environments.
• Experience managing and facilitating Agile ceremonies.

Responsibilities

• Collaborate with delivery teams across APAC to implement high-priority projects.
• Engage with stakeholders to manage deliverables like user stories and functional specs.
• Facilitate business changes and drive continuous process improvements.

Skills

Problem solving

Stakeholder management

Agile practices

Analytical thinking

Communication skills

Tools

JIRA

Confluence

Mural

Job description

Business Analyst

Overview

We have an exciting opportunity to join the Zurich APAC team, as part of our dedicated team executing on our regional digital distribution strategy - Zurich Edge. We’re looking for a Business Analyst with great problem solving and stakeholder management skills to help drive execution and implementation for key partners such as leading car manufacturers, telcos and travel operators in the region.

Responsibilities

• Collaborate with delivery teams across APAC to implement high-priority projects, leading BAs across multiple projects and in Agile Methodology.
• Engage with stakeholders, SMEs and other BAs to manage deliverables such as user stories, process diagrams, functional specs, walkthroughs, Q&A sessions, sign-offs, and production handovers.
• Work with business teams to facilitate discussions, present information, problem-solve, and implement alternative solutions where required.
• Work with Delivery Leads and Product Owners on prioritizing and refining the product backlog.
• Support with UAT activity, as required.
• Stakeholder Engagement & Communication: Build strong relationships with business and IT stakeholders, becoming a trusted advisor and making recommendations. Provide clear, timely communication to keep stakeholders well-informed and avoid surprises. Provide status updates to senior management and liaise with external partners and vendors as needed.
• Process Improvement & Facilitation: Facilitate business changes and drive continuous process and operational improvements, with a particular focus on adoption of Agile Methodology and best practice. Foster a creative and innovative team environment, facilitating communication and resolving disagreements.

Qualifications, Experience & Skills

Required:

• Understanding of the end-to-end insurance value chain, products, processes, regulations, and market trends.
• Understanding of Agile practices, including backlog management, writing user stories, and facilitating Agile ceremonies.
• Experience working with all stakeholders from technical to business roles, and proactive change management.
• Demonstration of analytical thinking, problem solving and coming up with innovative solutions that solve practical business challenges.
• Proven experience managing and delivering services in complex, fast-paced environments where ambiguity or contention in support requirements is often present.
• Strong analytical and problem-solving skills to conduct system analysis and provide actionable insights.
• Strong communication and organizational skills and the ability to manage a variety of competing tasks and stakeholders.

Preferred:

• Knowledge of JIRA and Confluence systems as collaboration tools like Mural.
• Experience working on large scale IT systems consisting of multiple integrated applications.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences.