Brand Specialist

Amazon Asia-Pacific Holdings Private Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading e-commerce company in Singapore is seeking a Brand Specialist to join their Amazon Fresh team. This position involves owning relationships with top brands, defining business plans, and driving customer satisfaction. Ideal candidates should possess a Bachelor's degree and have 1-5 years of relevant experience in FMCG, strong Excel skills, and the ability to communicate effectively. The role offers exposure to various areas of the e-commerce industry, fostering significant professional development.

Qualifications

• 1-5 years of relevant experience, preferably in FMCG.
• Strong business judgment with successful negotiation skills.
• Ability to analyze and report financial data.

Responsibilities

• Own the relationship end-to-end with top brands.
• Define joint business plans and deliver impact for brands.
• Drive customer satisfaction by monitoring customer returns.

Skills

Intermediate to advanced Excel skills

Strong business judgment

Ability to communicate efficiently

Education

Bachelor's degree

Tools

MS Office programs

SQL

Job description

DESCRIPTION

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? Amazon is looking for a bright, customer obsessed, driven, and creative individual to join Amazon Fresh as Brand Specialist.

Brand Specialist are part of the Amazon Vendor Services program who are working to define and deliver high-quality results that sets the bar for the entire industry. Working in a passionate team you will learn and grow whilst also helping others to do so. This role offers 360 ͦ exposure to different areas of the e-commerce industry, opening a multitude of career paths.

As a Brand Specialist, you will help Amazon's most strategic brands across all key areas of Fresh business. You will work with vendors supplying the top brands on Amazon, acting as the main point of contact for them. Your priority will be to work backwards from the customer, identifying inputs to grow your brands and improve their performance. You will do this while facilitating great business relationships and ensuring vendors' satisfaction with the service.

Key job responsibilities

• Own the relationship end-to-end with top brands
• Partner internally with key functions such as instock, supply chain and marketing management to contribute to the definition of priorities and operational goals according to the brands’ needs
• Define joint business plans and assist in delivering impact for the brands you support directly
• Regularly audit metrics to continually drive quality of the vendor experience and deliver targets

Brand Specialists work on a variety of tasks for the brands they support, typically falling within the six focus areas. These include but are not limited to:

• Business Advice and Reporting: Providing business advice based on deep financial analysis and reporting, to identify areas of opportunities.
• Selection: Helping grow the selection of products by managing the launch of new products and improving product discoverability.
• Availability: Support driving process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation.
• Marketing & Branding: Create strategic quarterly marketing plans with marketing managers, manage onsite placement and campaigns for key events.
• Content: Support the creation of 100% quality website content (product descriptions, videos).
• Customer Satisfaction: Drive customer satisfaction by monitoring customer returns and evaluating how to reduce customer returns.

BASIC QUALIFICATIONS

• Minimum a Bachelor's degree
• 1-5 years of relevant experience preferably in FMCG, exposure to the Fresh domain (e.g., Redmart, FairPrice) is an added advantage
• Intermediate to advanced excel skills including complex functions, PivotTables
• P&L computation experience to inform strategic decisions
• Knowledge in MS Office programs

PREFERRED QUALIFICATIONS

• Experience in Financial analysis, Retail buying, Retail planning & allocation, Product/project management, Marketing, Business development, consulting, negotiation or supply chain is a plus
• Knowledge in SQL with business analytic experience
• Strong business judgment with a track record of successful negotiations and overall relationship management
• Ability to communicate efficiently both internally and externally
• Bachelor's or Master's studies within Engineering, Commerce, Business administration or similar field is preferred

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.